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Открыл диспут в , подождал 10 дней, потом закрыл его, начал писать письма! Как на них им отвечать? через какую то спец форму на сайте или на мыло куда то??? че то совсем не понятно!
И второй вопрос - оплатил селлеру покупку, он сказал что он лох и ошибся, нужно доплатить 20 евро, я сказал что не буду платить! как вернуть деньги? я на него диспут в пп уже открыл! что делать дальше?
когда открыл диспут, оставляешь там свой комментарий мол так и так продавец требует за посылку на 20 больше, что для тебя это не приемлимо. помто делаешь escalate dispute to a claim. но для начала можешь подождать ответа от продавца, это его вина деньгт должны вернуть.
когда просматриваешь details то вверху есть Escalate or Close Before и стоит дата. если не сделаешь escalate до этого числа, то все.
I have been assigned as the Adjuster for your Purchase Protection Claim regarding item number хххххххххх. Your claim has been assigned Claim Number хххххх
In order to complete your claim submission, additional documentation is required. The required documentation described below must be received before we can begin processing your claim.
1) Proof of Payment
If payment was made using a check or money order, please send a copy of the cashed payment. You can contact your bank or the establishment the money order was purchased through if needed to request a copy of the front and back of the cashed check or money order.
If payment was sent via an online Payment Service such as PayPal, you can simply print out and submit a copy of the online records for the payment. Please note that we are not able to approve additional coverage through if a claim has already been paid by PayPal. For transactions that were paid using PayPal, along with the required proof of payment, you must include documentation showing that you were denied coverage by PayPal.
Deposit receipts, credit card or bank statements, or other bank documentation or records relating to the payment may also be acceptable.
If you paid with a credit card (either directly or through an online payment service other than PayPal), proof of denial of reimbursement through the credit card company is also required. This will typically be in the form of a letter from your credit card issuer.
2) Appraisal of the Received Item (If not received or returned, please indicate)
(Note: An appraisal is not required if the merchandise has already been returned to the seller or if no merchandise was ever received. If already returned, please supply proof of shipment, such as tracking and confirmation details)
The Appraisal must be based on an independent authenticator's physical inspection. Please take the item and a copy of the item listing to a store or neutral third party that specializes in the product and have them determine the value and condition of the item. Have them write their response on store letterhead. We will also need the name and phone number of the person who does the evaluation for verification purposes.
3) PayPal Payment Details
If your claim is approved, your claim payment will be issued through PayPal. If you do not already have a PayPal account, you can register an account at . In order to facilitate payment through PayPal, we need you to specify the email address the payment should be sent to. This would be the email address you used to register the PayPal account.
--> Full Name:
--> PayPal Account Email Address:
--> Street Address: --> City: --> State: --> Postal Code: --> Country:
Please fill in all of the details listed above and include them when you submit the other required claim documentation. Please fax the required documentation to us within the next 14 days.
(866) 309-6493 Attn: Gus Claim # хххххх
To assist us in quickly processing your claim, please insure that you reference both my name and the claim number when submitting the documentation. Please allow 7 days for a response once you have faxed the required documentation.
Please do not forward the documentation as an email attachment. Due to security limitations we are not able to open or receive email attachments.
Upon receipt of the required documentation within the requested time frame, we will begin processing of your claim. Please be aware that we must receive this documentation within the next 14 days. If the necessary documentation is not received by the Claims Administration by Wednesday, April 4, 2007, we will be forced to close this claim.
As a reminder, the maximum coverage under eBay's Standard Purchase Protection Program is $200.00 minus $25.00 (to cover processing costs). Please be aware that additional charges such as shipping and handling, and/or escrow fees are not covered under this program.
Thank you for your prompt attention to this matter.
Sincerely,
Gus Claims Adjuster Standard Purchase Protection Program Trust & Safety
