T
taimael
Новичок
Сделал заказ на адрес днипро. Заказ отправили тремя посылками. Две посылка дошли. Третья нет. На странице заказа в написано, что все посылки доставлены. Но в детализации трекинга видно, что третья посылка получена в другом городе. И вот как теперь людям из объяснить, что посылка приехала по неправильному адресу?
Дальше текст переписки. Не первой )
Order# 111-5812358-7489867 was sent to the address of my forwarder
171 EDGEMOOR RD
WILMINGTON, DE 19809-9001
United States
The order was sent by in three packages.
Two parcels came to the specified address.
Tracking can be seen
Shipped with
Tracking ID: TBAACY502198738
Wednesday, April 24
8:56 AM
Delivered
Wilmington, US
and
Shipped with
Tracking ID: TBAACY502188574
Monday, April 22
9:20 AM
Delivered
Wilmington, US
The third parcel was sent by to the wrong address.
This is evident from the tracking.
Shipped with
Tracking ID: TBAACY502189190
Thursday, April 25
6:50 AM
Delivered
Swarthmore, US
This Swarthmore has nothing to do with my forwarder address. And is in another state.
All my letters and messages in are answered by some kind of nonsense. No one wants to understand the problem. No one wants to see the tracking. No one wants to understand the situation. All answer to me the same nonsense that my forwarder is to blame for everyth
You are now connected to Anette Panzy from
Anette Panzy:Hello, my name is Anette Panzy. I'm here to help you today.
Me:This Swarthmore has nothing to do with my forwarder address. And is in another state.
All my letters and messages in are answered by some kind of nonsense. No one wants to understand the problem. No one wants to see the tracking. No one wants to understand the situation. All answer to me the same nonsense that my forwarder is to blame for everything. But this delivered the package to the wrong address.
Anette Panzy:Let me connect you to a member of the team that will best be able to help you with this. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Prashanth from
Prashanth:Hello, my name is Prashanth. Please give me a moment to review the previous correspondence.
Me:Sorry, I do not speak English. Therefore, I will write any answers through a translator for a very long time.
Prashanth:May I know which language do you speak?
Me:Russian
Prashanth:May i have your order number?
Me:Order# 111-5812358-7489867
Now you say that my forwarder is to blame? xD
Prashanth:Thank you for staying connected.
IN this case we are unable to take any action on this matter, please contact your freight forwarder for the help.
Me:And you can describe in detail what you mean?
Prashanth:I see that the order was delivered to freight forwarder and signed by Irakli
Please contact them for the further help.
Me:Two parcels arrived to Irakli. And the third is unknown where.
To another city. To another state. This package received some kind of Vincent.
Prashanth:Yes the package was delivered to freight forwarder address from there the package is shipped to your address, so please contact them for the help.
We are unable to take any action on this matter.
Me:Why the third package arrived in town Swarthmore, US ?
I did not send this package there
Prashanth:I see that the packages are delivered as per the address which you mentioned in the order.
Me:Open tracking detail
Shipped with
Tracking ID: TBAACY502189190
Thursday, April 25
6:50 AM
Delivered
Swarthmore, US
5:16 AM
Out for delivery
Logan Township (Philadelphia), US
3:40 AM
Package departed an facility
Swedesboro, NEW JERSEY US
Wednesday, April 24
6:17 PM
Package arrived at an facility
Swedesboro, NEW JERSEY US
12:18 AM
Package departed an facility
Hebron, KENTUCKY US
Tuesday, April 23
9:50 PM
Package arrived at an facility
Hebron, KENTUCKY US
Sunday, April 21
12:23 PM
Package departed an facility
San Bernardino, CALIFORNIA US
Saturday, April 20
1:53 PM
Package arrived at an facility
San Bernardino, CALIFORNIA US
Package has shipped
Phoenix, AZ US
Prashanth:Yes it is delivered to the freight forwarder and signed by Vincent, please contact them for the help.
I am unable to take any action on this matter.
I hope you understand.
Me:Tracking says that the package has been delivered to Swarthmore. This is the wrong address.
Prashanth:I see that the package was delivered to freight forwarder and it is delivered to the correct address, please contact them for the help.
Me:How do you send a screenshot of my order from ?
Prashanth:I am unable to send you the screenshot taimael.
I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
Since we've been idle for 2 minutes, I'll need to disconnect this chat. We hope to see you again soon.
На всякий случай у днипро спрашивал, в этом Swarthmore их офисов конечно же нет, и никакой Винсент, расписавшийся за третью посылку у них не работает.
Еще одна попытка. Вообще бесполезно.
Me:Hi. I have the problem.
You are now connected to Arya from
Arya:Hello, my name is Arya. I'm here to help you today.
Very good day to you. Hope you are doing well.
Me
lease look at the screenshot of the tracking of the third parcel of my order. delivered it to the wrong address.
Sorry, I do not speak English. Therefore, I will write any answers through a translator for a very long time.
Arya:No issues at all, Taimael
Could you please confirm the order ID so that I can check this for you?
Me:Order# 111-5812358-7489867
Arya:A member of our concerned team will be the perfect person to help you with this. Let me connect you to a member of our specialist team. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Rakshat from
Rakshat:Hello, my name is Rakshat. Please give me a moment to review the previous correspondence.
Me:The real receiving city in tracking is different from the city in the receiving address
Rakshat:I'm sorry your item didn't arrive. Since this item was sent to a freight forwarder / the freight forwarder doesn’t have tracking enabled, I'm not able to replace or refund it.
Meo you see the screenshot?
Rakshat:I get your situation, unfortunately as this item was sent to a freight forwarder , we are unable to take any actions,
Is there anything else I can help you with today?
I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
Me:You did not send this parcel to my forwarder
See the receiving city in tracking in the screenshot
Rakshat:As informed, I see that the items are sent to a freight forwarder , we are unable to take any actions, Please contact the freight forwarder.
Дальше текст переписки. Не первой )
Order# 111-5812358-7489867 was sent to the address of my forwarder
171 EDGEMOOR RD
WILMINGTON, DE 19809-9001
United States
The order was sent by in three packages.
Two parcels came to the specified address.
Tracking can be seen
Shipped with
Tracking ID: TBAACY502198738
Wednesday, April 24
8:56 AM
Delivered
Wilmington, US
and
Shipped with
Tracking ID: TBAACY502188574
Monday, April 22
9:20 AM
Delivered
Wilmington, US
The third parcel was sent by to the wrong address.
This is evident from the tracking.
Shipped with
Tracking ID: TBAACY502189190
Thursday, April 25
6:50 AM
Delivered
Swarthmore, US
This Swarthmore has nothing to do with my forwarder address. And is in another state.
All my letters and messages in are answered by some kind of nonsense. No one wants to understand the problem. No one wants to see the tracking. No one wants to understand the situation. All answer to me the same nonsense that my forwarder is to blame for everyth
You are now connected to Anette Panzy from
Anette Panzy:Hello, my name is Anette Panzy. I'm here to help you today.
Me:This Swarthmore has nothing to do with my forwarder address. And is in another state.
All my letters and messages in are answered by some kind of nonsense. No one wants to understand the problem. No one wants to see the tracking. No one wants to understand the situation. All answer to me the same nonsense that my forwarder is to blame for everything. But this delivered the package to the wrong address.
Anette Panzy:Let me connect you to a member of the team that will best be able to help you with this. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Prashanth from
Prashanth:Hello, my name is Prashanth. Please give me a moment to review the previous correspondence.
Me:Sorry, I do not speak English. Therefore, I will write any answers through a translator for a very long time.
Prashanth:May I know which language do you speak?
Me:Russian
Prashanth:May i have your order number?
Me:Order# 111-5812358-7489867
Now you say that my forwarder is to blame? xD
Prashanth:Thank you for staying connected.
IN this case we are unable to take any action on this matter, please contact your freight forwarder for the help.
Me:And you can describe in detail what you mean?
Prashanth:I see that the order was delivered to freight forwarder and signed by Irakli
Please contact them for the further help.
Me:Two parcels arrived to Irakli. And the third is unknown where.
To another city. To another state. This package received some kind of Vincent.
Prashanth:Yes the package was delivered to freight forwarder address from there the package is shipped to your address, so please contact them for the help.
We are unable to take any action on this matter.
Me:Why the third package arrived in town Swarthmore, US ?
I did not send this package there
Prashanth:I see that the packages are delivered as per the address which you mentioned in the order.
Me:Open tracking detail
Shipped with
Tracking ID: TBAACY502189190
Thursday, April 25
6:50 AM
Delivered
Swarthmore, US
5:16 AM
Out for delivery
Logan Township (Philadelphia), US
3:40 AM
Package departed an facility
Swedesboro, NEW JERSEY US
Wednesday, April 24
6:17 PM
Package arrived at an facility
Swedesboro, NEW JERSEY US
12:18 AM
Package departed an facility
Hebron, KENTUCKY US
Tuesday, April 23
9:50 PM
Package arrived at an facility
Hebron, KENTUCKY US
Sunday, April 21
12:23 PM
Package departed an facility
San Bernardino, CALIFORNIA US
Saturday, April 20
1:53 PM
Package arrived at an facility
San Bernardino, CALIFORNIA US
Package has shipped
Phoenix, AZ US
Prashanth:Yes it is delivered to the freight forwarder and signed by Vincent, please contact them for the help.
I am unable to take any action on this matter.
I hope you understand.
Me:Tracking says that the package has been delivered to Swarthmore. This is the wrong address.
Prashanth:I see that the package was delivered to freight forwarder and it is delivered to the correct address, please contact them for the help.
Me:How do you send a screenshot of my order from ?
Prashanth:I am unable to send you the screenshot taimael.
I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
Since we've been idle for 2 minutes, I'll need to disconnect this chat. We hope to see you again soon.
Сообщение было автоматически объединено:
На всякий случай у днипро спрашивал, в этом Swarthmore их офисов конечно же нет, и никакой Винсент, расписавшийся за третью посылку у них не работает.
Сообщение было автоматически объединено:
Сообщение было автоматически объединено:
Сообщение было автоматически объединено:
Еще одна попытка. Вообще бесполезно.
Me:Hi. I have the problem.
You are now connected to Arya from
Arya:Hello, my name is Arya. I'm here to help you today.
Very good day to you. Hope you are doing well.
Me
lease look at the screenshot of the tracking of the third parcel of my order. delivered it to the wrong address.Sorry, I do not speak English. Therefore, I will write any answers through a translator for a very long time.
Arya:No issues at all, Taimael
Could you please confirm the order ID so that I can check this for you?
Me:Order# 111-5812358-7489867
Arya:A member of our concerned team will be the perfect person to help you with this. Let me connect you to a member of our specialist team. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Rakshat from
Rakshat:Hello, my name is Rakshat. Please give me a moment to review the previous correspondence.
Me:The real receiving city in tracking is different from the city in the receiving address
Rakshat:I'm sorry your item didn't arrive. Since this item was sent to a freight forwarder / the freight forwarder doesn’t have tracking enabled, I'm not able to replace or refund it.
Me
o you see the screenshot?Rakshat:I get your situation, unfortunately as this item was sent to a freight forwarder , we are unable to take any actions,
Is there anything else I can help you with today?
I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
Me:You did not send this parcel to my forwarder
See the receiving city in tracking in the screenshot
Rakshat:As informed, I see that the items are sent to a freight forwarder , we are unable to take any actions, Please contact the freight forwarder.
Последнее редактирование: