NeviDimka
Powerseller
***Updated: Item Not Received Process***
Date: 12/02/04 Time: 09:17:44 AM PST
Last month, announced a new Item Not Received process that will launch in January 2005 (please see the original announcement directly below). Based on Community input, we have made two important changes to the Item Not Received process:
To familiarize yourself with how the process will work, please take the revised and read the . We welcome your feedback about the Item Not Received process or about these changes. Please click to leave your feedback on a discussion thread we have started on the Seller Central board. Also, please stay tuned for the online workshops on the Item Not Received process that we will be conducting as we approach the launch.
Regards,
Date: 12/02/04 Time: 09:17:44 AM PST
Last month, announced a new Item Not Received process that will launch in January 2005 (please see the original announcement directly below). Based on Community input, we have made two important changes to the Item Not Received process:
- *Extended Waiting Period for Buyers: Buyers will be able to initiate the Item Not Received process 10 days after the listing ends, instead of after seven days as previously announced. Also, the timeline to file an claim will not be changed; buyers will be able to file a claim after 30 days have elapsed since the end of the listing, instead of after 17 days as previously announced. Thus, a buyer’s window to initiate the Item Not Received process will be 10-60 days after the listing ends, and their window to escalate to an Standard Purchase Protection Program claim will be 30-90 days after the listing ends.
*More Buyer Education: Buyers will be advised to take certain steps before initiating the Item Not Received process. For example, buyers will be instructed to: (1) ensure that enough time has elapsed, based on the payment and shipping methods to which both the buyer and the seller have agreed, (2) carefully re-read the terms of the original listing, and (3) contact the seller directly via email or phone with concerns.
To familiarize yourself with how the process will work, please take the revised and read the . We welcome your feedback about the Item Not Received process or about these changes. Please click to leave your feedback on a discussion thread we have started on the Seller Central board. Also, please stay tuned for the online workshops on the Item Not Received process that we will be conducting as we approach the launch.
Regards,
