E
ebayshnikunamer
Guest
Приветствую всех, помогите разобраться со следующей ситуацией, 20.03.12 я оплатил товар и до сих пор его не получил, продавец уверяет, что он отправил товар и виновата почта, но на просьбу выслать копию квитанции об отправке товара он резко замолчал и перестал отвечать на письма. Сегодня 43 день с момента оплаты. Попробовал открыть диспут в paypal, но на последнем шаге вижу следующее сообщение:
Sorry — your last action could not be completed
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После чего на почту пришло письмо с палки:
Dear Vladimir,Thank you for contacting PayPal in relation to your buyer dispute or claim.Since every dispute is unique and we often need to ask you questions to understand the details of your case, we usually prefer to answer these types of queries by phone.Below you will find some general guidelines to help you. If this does not answer your question, please give us a call at the number below instead.To file a dispute on a transaction sent through PayPal, follow these steps:
1. Log into your PayPal account at
2. Click on 'Resolution Centre' at the top of the page
3. You will have the option of:
• Clicking the ‘Dispute a Transaction’ button, or
• Clicking the heading ‘Report a Problem’ and then clicking the ‘Report a Problem’ button
4. On the ‘Report a Problem’ page choose ‘Item dispute’ then click ‘Continue’
5. Click the 'Find transaction ID' button to display your transaction history
6. Find the transaction you wish to dispute and click the ‘Transaction ID’
7. Click 'Continue'
8. Choose the reason you are opening this dispute
9. Provide additional information then click ‘Continue’ to open your dispute To find out the current status of an open dispute or claim follow these steps:
1. On the ‘Resolution Centre’ page select 'Open cases' in the drop down menu and find the dispute or claim you wish to view
2. Click the Case ID link (e.g. PP-111-222-333) under the Case column
3. Review the current status and details of the dispute or claimIf you would like PayPal to decide the outcome of your dispute you must escalate it to a claim within 20 days. Once escalated, you may be asked to provide PayPal with more information.If the status of your claim reads ‘Requiring your action’ then you will need to respond with information by the specified date. To respond to a claim simply follow these steps:
1. On the ‘Resolution Centre’ page, find the claim you wish to respond to
2. Click ‘Respond’ in the action column
3. In the box titled ‘How would you like to respond?’ select your preferred response option
4. Click ‘Continue’ and follow the instructions providedFor all other questions related to disputes or claims, please don’t hesitate to call our dedicated customer service team on:00353 1 436 9111Our opening hours are:8:00 to 4:30 GMT Monday to Friday.Yours sincerelyPayPal Customer SolutionsThis email is sent to you by the contracting entity to your User Agreement, either PayPal Inc, PayPal Pte. Ltd or PayPal (Europe) S.à r.l. & Cie, S.C.A. Société en Commandite par Actions, Registered Office:5th Floor 22-24 Boulevard Royal L-2449, Luxembourg RCS Luxembourg B 118 349.Please do not reply to this email. This mailbox is not monitored and youwill not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal pagе
Что дальше делать? время уходит?
Sorry — your last action could not be completed
После чего на почту пришло письмо с палки:
Dear Vladimir,Thank you for contacting PayPal in relation to your buyer dispute or claim.Since every dispute is unique and we often need to ask you questions to understand the details of your case, we usually prefer to answer these types of queries by phone.Below you will find some general guidelines to help you. If this does not answer your question, please give us a call at the number below instead.To file a dispute on a transaction sent through PayPal, follow these steps:
1. Log into your PayPal account at
2. Click on 'Resolution Centre' at the top of the page
3. You will have the option of:
• Clicking the ‘Dispute a Transaction’ button, or
• Clicking the heading ‘Report a Problem’ and then clicking the ‘Report a Problem’ button
4. On the ‘Report a Problem’ page choose ‘Item dispute’ then click ‘Continue’
5. Click the 'Find transaction ID' button to display your transaction history
6. Find the transaction you wish to dispute and click the ‘Transaction ID’
7. Click 'Continue'
8. Choose the reason you are opening this dispute
9. Provide additional information then click ‘Continue’ to open your dispute To find out the current status of an open dispute or claim follow these steps:
1. On the ‘Resolution Centre’ page select 'Open cases' in the drop down menu and find the dispute or claim you wish to view
2. Click the Case ID link (e.g. PP-111-222-333) under the Case column
3. Review the current status and details of the dispute or claimIf you would like PayPal to decide the outcome of your dispute you must escalate it to a claim within 20 days. Once escalated, you may be asked to provide PayPal with more information.If the status of your claim reads ‘Requiring your action’ then you will need to respond with information by the specified date. To respond to a claim simply follow these steps:
1. On the ‘Resolution Centre’ page, find the claim you wish to respond to
2. Click ‘Respond’ in the action column
3. In the box titled ‘How would you like to respond?’ select your preferred response option
4. Click ‘Continue’ and follow the instructions providedFor all other questions related to disputes or claims, please don’t hesitate to call our dedicated customer service team on:00353 1 436 9111Our opening hours are:8:00 to 4:30 GMT Monday to Friday.Yours sincerelyPayPal Customer SolutionsThis email is sent to you by the contracting entity to your User Agreement, either PayPal Inc, PayPal Pte. Ltd or PayPal (Europe) S.à r.l. & Cie, S.C.A. Société en Commandite par Actions, Registered Office:5th Floor 22-24 Boulevard Royal L-2449, Luxembourg RCS Luxembourg B 118 349.Please do not reply to this email. This mailbox is not monitored and youwill not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal pagе
Что дальше делать? время уходит?
