M
mloko
Новичок
Сделал заказ на сайте mountaingear.com на сумму 320usd, оплатил все кредитной картой альфа банка master card. Через несколько дней магазин присал письмо, в котором просил произвести оплату с банковского счета, т.к. они опасаются мошенников, я в ответ на письмо написал, чтобы они вернули мне деньги, отменили мой заказ и после этого я оплачу новый заказ через банковский счет, после этого саппорт перестал отвечать на какие-либо письма. Деньги со счета не сняли, но они заблокированы. Что делать?
Письмо от магазина
Over the last few months Mountain Gear has seen a rapid increase in fraudulent credit card activity from international orders. We understand the inconvenience that this puts upon our honest customers, but in order to continue offering value and service behind our products, Mountain Gear has determined that wire transfer of funds is the best way to protect your purchase and to ensure your purchase. For the time being, international customers with little or no customer history, orders of large quantity or value, and customers with frequent cancellations are required to wire transfer total payment to Mountain Gear for international orders.
We apologize for the inconvenience, and understand that you may have made successful orders in the past. We hope you can appreciate our effort to protect our values and our customers.
The amount required is US $344.96 which includes a $20 bank fee,
MOUNTAIN GEAR WIRE TRANSFER POLICY AND INSTRUCTIONS
Please provide payment via wire transfer from a local banking institution to ours. Wire transfers can be made through any banking institution. Please also note that international customers are responsible for paying all customs taxes and duty fees on orders.
Письмо от магазина
Over the last few months Mountain Gear has seen a rapid increase in fraudulent credit card activity from international orders. We understand the inconvenience that this puts upon our honest customers, but in order to continue offering value and service behind our products, Mountain Gear has determined that wire transfer of funds is the best way to protect your purchase and to ensure your purchase. For the time being, international customers with little or no customer history, orders of large quantity or value, and customers with frequent cancellations are required to wire transfer total payment to Mountain Gear for international orders.
We apologize for the inconvenience, and understand that you may have made successful orders in the past. We hope you can appreciate our effort to protect our values and our customers.
The amount required is US $344.96 which includes a $20 bank fee,
MOUNTAIN GEAR WIRE TRANSFER POLICY AND INSTRUCTIONS
Please provide payment via wire transfer from a local banking institution to ours. Wire transfers can be made through any banking institution. Please also note that international customers are responsible for paying all customs taxes and duty fees on orders.
