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ValNet
Новичок
ne_On, больше всего радует, что ответов на "вопросы, связанные с разрешением диспутов и жалоб", у них нет.
Можно там посмотреть как-нибудь диспуты, открытые на аккаунте, принимающем платежи? ( transfer@protektion.com )
Если у них нет возможности сделать это через сайт, свяжитесь с администрацией ebay-ok.ru и выясните, как Вам вести диспут с их аккаунта?
Можно там посмотреть как-нибудь диспуты, открытые на аккаунте, принимающем платежи? ( transfer@protektion.com )
Если у них нет возможности сделать это через сайт, свяжитесь с администрацией ebay-ok.ru и выясните, как Вам вести диспут с их аккаунта?
A
Al-Za
Новичок
ne_On, прочитайте моё сообщение
Вы не сможете узнать, что он объяснил PayPal
Достаточно доступных вам сообщений на странице дела в PayPal
Его в любом случае заставят вернуть товар и подтвердить получение его вами назад. Иначе - денег не видать. Только "chargeback" в его банке.
Hart
Крутой иБаер
И здесь ему придется доказывать. Сумма немалая.
Уже ближе.
Вы не запрашивали посредника, в чем там дело? В тексте диспута должно быть всё написано - в чем же состоит несоответствие лота его описанию в листинге.
ValNet
Новичок
Al-Za, платили на аккаунт ebay-ok.ru ( transfer@protektion.com ), и диспут, видимо, открыт на их акке.
Hart
Крутой иБаер
Значит, до получения ответа от посредника, имеющего доступ к тексту диспута, мы ничем помочь не сможем.
A
Al-Za
Новичок
А помочь в любом случае ничем нельзя - если вы не согласитесь добровольно вернуть 200$, его заставят отправить назад (это однозначно, предотвратить это вы не сможете).
"Несоответствует" и всё.
Только его заставят "треком" доказать получение - пишу снова.
"Несоответствует" и всё.
Только его заставят "треком" доказать получение - пишу снова.
Hart
Крутой иБаер
Для него лишние пинки от Палки тоже плохо, не в его интересах.
Текст диспута не переводите, пусть будет по-английски.
ne_On
Продвинутый
ответ от еBay-ok_Ru ( текст диспута без перевода)
8/3/2010 10:13 PDT - PayPal: Buyer escalated this dispute to a Claim.
8/3/2010 10:13 PDT - Buyer: Paypal,Please review the conversations prior to me escalating.Thanks very muchEric Gaertner
7/30/2010 08:53 PDT - Buyer: Good Morning,I have specifically requested the Seller of the scope message me through paypal and he still sends "demanding letters" to my personal email. To keep paypal involved, I will continue to post his emails.Seller-Hi Eric! Your actions not to answer my letters and not to explain, why not to correspond to the description sniper scope. You think that you have paid more money, you will notice that I didn't ask, that you did bids! I demand urgent returning of area of the sniper me to Ukraine. Full return of expenses PayPal 360$. Sincerely Michael In response to his emails,I have already mounted the scope on to the rifle. The rifle was then given to my grandfather as a gift. I would appreciate if further emails were sent to paypal so I do not have to keep posting yours on here as well. I will not respond to your personal emails to me anymore. Pyapal will resolve this issue, due to it being a fake item I purchased with the understanding of it being real.Thank youEric Gaertner
7/28/2010 11:16 PDT - Buyer: Today 28July2010 I recieved another email outside of paypal. Hi Eric! Your actions not to answer my letters and not to explain, why not to correspond to the description sniper scope. You think that you have paid more money, you will notice that I didn't ask, that you did bids! I demand urgent returning of area of the sniper me to Ukraine. Full return of expenses PayPal 360$. Sincerely MichaelEnd Seller ResponseBegin Buyer ResponseAs Ive stated, the scope has already been mounted on the gun and was given to my grandfather for a birthday present. Im requesting a refund of $200.00 for a poorly made reproduction of this scope. I was under the impression from your listing, that this was a real authentic WW2 scope. Please do not email me personally anymore. I would like paypal to see the entire conversation between us.Again, Thank you paypal for resolving this issue.Thank you,Eric Gaertner
7/27/2010 11:25 PDT - Buyer: The seller emailed me directly and stated...Hi Eric!Inform me what exactly doesn't correspond to the description?If you remained aren't happy with purchase I ask to send urgently to me to Ukraine.My address....................End of Seller - I have already mounted the scope on the rfile and paid over $300.00 for that to be done. I was told after by both the gunsmith and my grandfather that it was not an authentic scope.Thank you paypal for resolving this issue.Eric Gaertner
Добавлено спустя 20 минут 7 секунд:
Следом пришло это :
Hello Dmitry ***,
Your buyer has requested that this dispute be escalated to a claim. PayPal
may review any communication you've had with the buyer in the Resolution
Center and contact you for additional information.
If you are contacted for more information, please respond within the
timeframe. If you do not respond within the timeframe, the case may be
decided in the buyer's favor.
-----------------------------------
Items - Not As Described
-----------------------------------
Item *****
Reason:
-----------------------------------
Transaction Details
-----------------------------------
Buyer's name: Eric Gaertner
Buyer's email: gaert09@gmail.com
Transaction ID: 6LJ43167K3400262J
Transaction date: Jun 22, 2010
Transaction amount: $360.00 USD
Your transaction ID: 04U60007LF9178824
Case number: PP-001-028-394-272
Refund amount: $260.00 USD
-----------------------------------
What to Do Next
-----------------------------------
To help us resolve this case quickly and fairly, please follow these steps
within 10 calendar days:
1) Log in to your PayPal account
2) Click the “Resolution Center” tab at the top of the page
3) Click the “Resolve” button next to this case
-----------------------------------
Due Dates
-----------------------------------
Provide additional information within 10 calendar days from the date this
case was filed.
Your participation is essential to the claims process. Please note that if
you do not respond to our request for information within the specified time
frame, we will be forced to automatically refund the buyer. In the event
the claim is awarded to the buyer, we ask that you make sure your PayPal
account has sufficient funds to cover a refund.
Thank you.
Thanks,
PayPal
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
Добавлено спустя 1 минуту:
Что делать, люди Добрые????????????
8/3/2010 10:13 PDT - PayPal: Buyer escalated this dispute to a Claim.
8/3/2010 10:13 PDT - Buyer: Paypal,Please review the conversations prior to me escalating.Thanks very muchEric Gaertner
7/30/2010 08:53 PDT - Buyer: Good Morning,I have specifically requested the Seller of the scope message me through paypal and he still sends "demanding letters" to my personal email. To keep paypal involved, I will continue to post his emails.Seller-Hi Eric! Your actions not to answer my letters and not to explain, why not to correspond to the description sniper scope. You think that you have paid more money, you will notice that I didn't ask, that you did bids! I demand urgent returning of area of the sniper me to Ukraine. Full return of expenses PayPal 360$. Sincerely Michael In response to his emails,I have already mounted the scope on to the rifle. The rifle was then given to my grandfather as a gift. I would appreciate if further emails were sent to paypal so I do not have to keep posting yours on here as well. I will not respond to your personal emails to me anymore. Pyapal will resolve this issue, due to it being a fake item I purchased with the understanding of it being real.Thank youEric Gaertner
7/28/2010 11:16 PDT - Buyer: Today 28July2010 I recieved another email outside of paypal. Hi Eric! Your actions not to answer my letters and not to explain, why not to correspond to the description sniper scope. You think that you have paid more money, you will notice that I didn't ask, that you did bids! I demand urgent returning of area of the sniper me to Ukraine. Full return of expenses PayPal 360$. Sincerely MichaelEnd Seller ResponseBegin Buyer ResponseAs Ive stated, the scope has already been mounted on the gun and was given to my grandfather for a birthday present. Im requesting a refund of $200.00 for a poorly made reproduction of this scope. I was under the impression from your listing, that this was a real authentic WW2 scope. Please do not email me personally anymore. I would like paypal to see the entire conversation between us.Again, Thank you paypal for resolving this issue.Thank you,Eric Gaertner
7/27/2010 11:25 PDT - Buyer: The seller emailed me directly and stated...Hi Eric!Inform me what exactly doesn't correspond to the description?If you remained aren't happy with purchase I ask to send urgently to me to Ukraine.My address....................End of Seller - I have already mounted the scope on the rfile and paid over $300.00 for that to be done. I was told after by both the gunsmith and my grandfather that it was not an authentic scope.Thank you paypal for resolving this issue.Eric Gaertner
Добавлено спустя 20 минут 7 секунд:
Следом пришло это :
Hello Dmitry ***,
Your buyer has requested that this dispute be escalated to a claim. PayPal
may review any communication you've had with the buyer in the Resolution
Center and contact you for additional information.
If you are contacted for more information, please respond within the
timeframe. If you do not respond within the timeframe, the case may be
decided in the buyer's favor.
-----------------------------------
Items - Not As Described
-----------------------------------
Item *****
Reason:
-----------------------------------
Transaction Details
-----------------------------------
Buyer's name: Eric Gaertner
Buyer's email: gaert09@gmail.com
Transaction ID: 6LJ43167K3400262J
Transaction date: Jun 22, 2010
Transaction amount: $360.00 USD
Your transaction ID: 04U60007LF9178824
Case number: PP-001-028-394-272
Refund amount: $260.00 USD
-----------------------------------
What to Do Next
-----------------------------------
To help us resolve this case quickly and fairly, please follow these steps
within 10 calendar days:
1) Log in to your PayPal account
2) Click the “Resolution Center” tab at the top of the page
3) Click the “Resolve” button next to this case
-----------------------------------
Due Dates
-----------------------------------
Provide additional information within 10 calendar days from the date this
case was filed.
Your participation is essential to the claims process. Please note that if
you do not respond to our request for information within the specified time
frame, we will be forced to automatically refund the buyer. In the event
the claim is awarded to the buyer, we ask that you make sure your PayPal
account has sufficient funds to cover a refund.
Thank you.
Thanks,
PayPal
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
Добавлено спустя 1 минуту:
Что делать, люди Добрые????????????
mizhgan
Новичок
Хм, по его словам, он посоветовался с оружейниками и дедом своим, и они решили что данный снайперский прицел не является аутентичным. Вот его доводы. А прицел является аутентичным, или это копия?
Если вещь оригинальная, то вам как то надо это доказывать палке в кляйме. Если вещь копия-подделка-фейк - то могут возникнуть проблемы. Хотя я так понял, в описании итема вы нигде не писали что это оригинальный прицел для Мосина?
Если вещь оригинальная, то вам как то надо это доказывать палке в кляйме. Если вещь копия-подделка-фейк - то могут возникнуть проблемы. Хотя я так понял, в описании итема вы нигде не писали что это оригинальный прицел для Мосина?
grammy
Продвинутый
ne_On
Доказать что это фейк/копия - он не сможет. Максимум что он добьется что палка скажет вернуть вам товар обратно а вы ему заплатите стоимость лота без шиппинга.
И кстати уберите из текста клейма информацию о лоте.
Доказать что это фейк/копия - он не сможет. Максимум что он добьется что палка скажет вернуть вам товар обратно а вы ему заплатите стоимость лота без шиппинга.
И кстати уберите из текста клейма информацию о лоте.
ValNet
Новичок
nochkin, он же через посредника оплату принимает, и диспут был открыт на аккаунте посредника.
nochkin
Powerseller
К сожалению, PayPal это учитывать не будет при рассмотрении.
ValNet
Новичок
nochkin, это понятно, но и у ТС самому ответить не получится.
nochkin
Powerseller
Через посредника тогда. Он же владеет аккаунтом.
Live