MC011 Your eBay selling account has been limited

[Lord Velard]

Получил от Ебая такую телегу.

To help you be a successful seller and ensure a safe experience for the eBay community, your account has been restricted until additional information can be verified or obtained and we're able to confirm that your use of services meets the guidelines in eBay's User Agreement.

I understand that this process may seem confusing. Please let me explain a little more about it. We're committed to reducing both fraud and negative buying experiences on eBay. To maintain a safe marketplace, we sometimes restrict selling activity, end active items, or suspend accounts until additional information can be verified or obtained. These actions are not necessarily meant to be a reflection of your account's activity, but rather a preventative measure.

Learn more about eBay's User Agreement:
http://pages.ebay.co...-agreement.html

To appeal process this restriction, please review the following guidelines:

-- Address any outstanding concerns from buyers who have opened cases against you through eBay or PayPal.

To start this process on eBay, visit our Resolution Center at:
http://resolutioncenter.ebay.com/

You may need to sign into your eBay account before proceeding. In the Resolution Center you will find information on resolving problems with your buyer.

In some cases, buyers may also open cases on PayPal. You can resolve these cases by visiting PayPal directly. Log in to your PayPal account and then follow these steps:
1. Click the "Contact Us" link at the bottom of PayPal's home page.
2. In the "Email us" section, click the "Send us a question by email" link.
3. Click the "Disputes" button, and then select the appropriate button just below that.

For any open buyer cases against you in PayPal or the eBay Resolution Center, you'll need to provide evidence showing that the reports have been resolved. These reports may be resolved if:

-- The buyer adds a follow-up comment to a Feedback comment, reporting that the transaction has been resolved.
-- The buyer writes to eBay letting us know that the transaction has been resolved.
-- The buyer responds to the open claim stating that the transaction has been resolved.
-- You can also provide proof of a refund to the buyer.
-- You can provide a valid tracking number for reports of items that weren't received. (Reports of items received in a condition that differs significantly from the item description can't be resolved by providing a tracking number.)

Please reply to this email after the above requirements have been met and we will begin the appeal process. Also, please be aware that we may ask you to provide additional information to appeal this restriction.

We appreciate your cooperation in resolving this matter as quickly as possible, and we look forward to working with you in order to establish a strong selling history and successful business relationship.

Thanks,

eBay

Как я понимаю получилось это потому, что сразу два продавца открыли на меня дела о неполучении предметов, причём у обоих были составные заказы, по 7-8 лотов. Так что получилось так что на меня октрлось сразу 24 дела в сумме.
Меня полимитили, удалили все висящие и проданные лоты.
Я всем покупателям ответил, всем выслал тракинги, одному за его 7 лотов вернул деньги вот только что, дела автоматически закрылись.
Вопрос - что ещё надо сделать для снятия лимита и что от меня вообще зависит? Я отлимичусь автоматически когда закроются все дела, или надо кому то писать и кого то трясти?

Я паралельный вопрос. Мне удалили все проданные лоты. Удлалили совсем, из истории Ебая. И написали что вернут все fee. Значит ли это что мне простят все fee - и за постановку и за продажу - по всем этим лотам? У меня было такое раз, когда мне суспендили аккакунт, вдалили все проданные лоты и венули за них деньги. Это такое же случай, илил как то по другому будет?

Подскажите что и как ну или по крайней мере пошлите ссылкой в нужном напралении здесь же на форме.