Evgeny1979
Продвинутый
Доброго времени суток уважаемые форумчане,
24 декабря получил следующее письмо:
Звонка не последовало, но прилетело следующее письмо:
Написал апелляцию, получил ответ:
Удалось восстановить аккаунт, но средства на балансе заморожены по сей день. Открывал кейс, попросили обратиться напрямую к seller performance team. Первого числа получил от них следующий ответ:
Кто-нибудь проходил через это "review"? Как долго? 1 февраля - будет месяц как средства заморожены, торговать могу, но не вижу смысла без денег))) Поставил аккаунт - " On vacation".
P.S. Метрики аккаунта все хорошие, кроме :
Suspected Intellectual Property Violations
1!
Received Intellectual Property Complaints
5!
По этим косякам вопрос был решён в ноябре, апелляцию приняли - аккаунт восстановили.
24 декабря получил следующее письмо:
Urgent: selling account under review[/SIZE]
"Your selling account is currently under review, and we will be contacting you by phone with more information within 24 hours. What happens next? Within the next 24 hours, you will receive a phone call from the Account Health Support team to discuss your account. It is critical that we are able to speak to you to discuss the reasons for the account review and any actions required to continue selling. To ensure we can reach you, please update the phone number listed under “Emergency Notifications” at this link . We’re here to help. If you prefer to call us, the Account Health Support team is available from 9:00am to 5:00pm, 7 days a week, during Pacific Standard Time at this link: . We also offer support in Mandarin and English, 7 days a week, from 9:00am to 5:00pm China Standard Time at this link: . You can view your account’s performance at this link or select Account Health on the home screen of the Seller app on your Android or iOS device. The Account Health pages show how well your account is performing against the performance metrics and policies required to sell on --Download the Android app at . --Download the iOS app at . We look forward to speaking with you. Sincerely, Account Health Support."]
"Your selling account is currently under review, and we will be contacting you by phone with more information within 24 hours. What happens next? Within the next 24 hours, you will receive a phone call from the Account Health Support team to discuss your account. It is critical that we are able to speak to you to discuss the reasons for the account review and any actions required to continue selling. To ensure we can reach you, please update the phone number listed under “Emergency Notifications” at this link . We’re here to help. If you prefer to call us, the Account Health Support team is available from 9:00am to 5:00pm, 7 days a week, during Pacific Standard Time at this link: . We also offer support in Mandarin and English, 7 days a week, from 9:00am to 5:00pm China Standard Time at this link: . You can view your account’s performance at this link or select Account Health on the home screen of the Seller app on your Android or iOS device. The Account Health pages show how well your account is performing against the performance metrics and policies required to sell on --Download the Android app at . --Download the iOS app at . We look forward to speaking with you. Sincerely, Account Health Support."]
Review of Your Account[/SIZE]
"Hello, Your Seller-fulfilled offers and privileges have been deactivated. Please ship any open orders to avoid further impact to your account. You may still accept Amazon-fulfilled orders. Learn how to change Seller-fulfilled offers to Fulfilled by on the Manage Inventory page in Seller Central at . Unfortunately, in order to ensure the best customer experience during the holiday season, we were unable to contact you in advance to discuss the reasons for the account review and any actions required to continue selling. You can still call us. The Account Health Support team is available from 9:00am to 5:00pm, 7 days a week, during Pacific Standard Time at this link: . We also offer support in Mandarin and English, 7 days a week, from 9:00am to 5:00pm China Standard Time at this link: . Why is this happening? Sellers on are not allowed to use drop shipping to fulfill orders without meeting the following criteria: 1. Be the seller of record of your products. 2. Identify yourself as the seller of your products on all packing slips and other information included or provided in connection with them. 3. Be responsible for accepting and processing customer returns of your products. 4. Comply with all other terms of your seller agreement and applicable policies. Amazon’s Drop Shipping Policy can be found at . How do I reactivate my Seller-fulfilled privileges? If you would like to reactivate your Seller-fulfilled privileges, please send a plan of action that explains: -- The root cause(s) of the Drop Shipping Policy violations. -- The actions you have taken to comply with Amazon’s Drop Shipping Policy. -- The steps you have taken to prevent violations of Amazon’s Drop Shipping Policy going forward. How do I send the required information? Submit this information at . What happens if I do not send the requested information? If we do not receive the requested information, your Seller-fulfilled offers will remain deactivated. Funds may not be transferred to you but will stay in your account while we work with you to address this issue. This process usually takes about 60 days but could take longer. We're here to help If you have questions about this policy or information requested above, please contact us at . Additionally, please find assistance creating a plan of action at . Has your account been deactivated in error? If you believe there has been an error, please submit an explanation. Your explanation should include the following information: -- Evidence or examples that demonstrate that your account complies with our Drop Shipping Policy. You can view your account performance at or select Account Health on the home screen of the Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on -- Download iOS App at . -- Download Android App at ...."]
"Hello, Your Seller-fulfilled offers and privileges have been deactivated. Please ship any open orders to avoid further impact to your account. You may still accept Amazon-fulfilled orders. Learn how to change Seller-fulfilled offers to Fulfilled by on the Manage Inventory page in Seller Central at . Unfortunately, in order to ensure the best customer experience during the holiday season, we were unable to contact you in advance to discuss the reasons for the account review and any actions required to continue selling. You can still call us. The Account Health Support team is available from 9:00am to 5:00pm, 7 days a week, during Pacific Standard Time at this link: . We also offer support in Mandarin and English, 7 days a week, from 9:00am to 5:00pm China Standard Time at this link: . Why is this happening? Sellers on are not allowed to use drop shipping to fulfill orders without meeting the following criteria: 1. Be the seller of record of your products. 2. Identify yourself as the seller of your products on all packing slips and other information included or provided in connection with them. 3. Be responsible for accepting and processing customer returns of your products. 4. Comply with all other terms of your seller agreement and applicable policies. Amazon’s Drop Shipping Policy can be found at . How do I reactivate my Seller-fulfilled privileges? If you would like to reactivate your Seller-fulfilled privileges, please send a plan of action that explains: -- The root cause(s) of the Drop Shipping Policy violations. -- The actions you have taken to comply with Amazon’s Drop Shipping Policy. -- The steps you have taken to prevent violations of Amazon’s Drop Shipping Policy going forward. How do I send the required information? Submit this information at . What happens if I do not send the requested information? If we do not receive the requested information, your Seller-fulfilled offers will remain deactivated. Funds may not be transferred to you but will stay in your account while we work with you to address this issue. This process usually takes about 60 days but could take longer. We're here to help If you have questions about this policy or information requested above, please contact us at . Additionally, please find assistance creating a plan of action at . Has your account been deactivated in error? If you believe there has been an error, please submit an explanation. Your explanation should include the following information: -- Evidence or examples that demonstrate that your account complies with our Drop Shipping Policy. You can view your account performance at or select Account Health on the home screen of the Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on -- Download iOS App at . -- Download Android App at ...."]
Your Selling on account has been reinstated[/SIZE]
"Your submission has been reviewed and your account has been reactivated. Please follow the steps described in your plan of action to prevent future Drop Shipping issues. You can view your account performance at or select Account Health on the home screen of the Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on -- Download iOS App at -- Download Android App at "]
"Your submission has been reviewed and your account has been reactivated. Please follow the steps described in your plan of action to prevent future Drop Shipping issues. You can view your account performance at or select Account Health on the home screen of the Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on -- Download iOS App at -- Download Android App at "]
Your Inquiry[/SIZE]
"We reviewed your account and the information you provided, and determined that the reserve will still apply to the funds in your account. The reserve will apply while we evaluate your performance metrics and may be modified or removed as your performance improves. We will send you an email when we have completed our review. Learn more about account reviews in Seller Central Help: . We may not respond to further emails about this issue. Sincerely, Seller Performance Team "]
"We reviewed your account and the information you provided, and determined that the reserve will still apply to the funds in your account. The reserve will apply while we evaluate your performance metrics and may be modified or removed as your performance improves. We will send you an email when we have completed our review. Learn more about account reviews in Seller Central Help: . We may not respond to further emails about this issue. Sincerely, Seller Performance Team "]
P.S. Метрики аккаунта все хорошие, кроме :
Suspected Intellectual Property Violations
1!
Received Intellectual Property Complaints
5!
По этим косякам вопрос был решён в ноябре, апелляцию приняли - аккаунт восстановили.
