F
F_Z_14
Новичок
Всем привет!
Недавно зарегистрировался на Хотел купить фотоаппарат. Нашел несколько интересных мне лотов. Чтобы узнать, сколько будет стоить доставка в Россию и будут ли некоторые продавцы отправлять в Россию писал им соответствующие сообщения. Большинство отвечали. Сегодня аккаунт ни с того, ни с сего забанили, видимо приняли за спам-рассыльщика. На мыло пришло письмо:
/------------------------------------------------------------------------------------------------/
Dear ... (...@gmail.com),
We regret to inform you that your account has been suspended.
*Why did we suspend your account?
From experience we know that certain items and actions are more associated with fraudulent activity on than others. As a precaution, we suspend an account if it gives us cause for concern. We then ask for more before we reinstate the account.
Please understand we're not accusing you of fraudulent behaviour. Our top priority is to ensure that remains a safe and reputable place to buy and sell, so we'd like to confirm some of the information you've given us.
An account suspension in these circumstances is covered in the User Agreement under the heading "Abusing For more information, open a new browser window and paste this link into it:
... ement.html
*Here's what you should do now:
Please send us all of the following information and we'll review your account:
1) Proof of name
2) Confirmation of your registered address
3) Proof that the item/s you listed are in your possession
You can find out more details on the types of acceptable documents, as well as how you can upload your documents and here:
... ments.html
Please be assured that treats your personal information with the utmost care. We always destroy documents after we've reviewed them.
*What happens next?
Please allow three days for us to review your account after we have received your documents. We'll then contact you via email. Your account will remain suspended until we receive and review these documents.
We appreciate your cooperation and look forward to your response so that we can resolve this matter as soon as possible.
Regards,
Trust & Safety
H8549
/------------------------------------------------------------------------------------------------/
Я перешел на страницу загрузки документов, где появилось сообщение, что в данный момент я не могу загрузить.
Я в ответ на этот адрес отправил фотку паспорта и попросил помочь в восстановлении аккаунта, на что мне пришло сообщение:
/------------------------------------------------------------------------------------------------/
Hello,
Thank you for your email. In order to assist you as quickly as possible,
we are providing you with an automated response regarding the suspension
of your account.
Why did we suspend your account?
Your account was suspended for a minimum of 30 days because of a breach
of our Spam Policy. This means that we have reason to believe you've
sent email to other members which isn't directly related to or
prompted by a transaction.
Your account will remain suspended for a minimum of 30 days, after which
time you may appeal the suspension by following these instructions:
1) Familiarise yourself with eBay's Spam Policy
2) Wait 30 days from the date of your suspension
3) Reply to this email with the declaration outlined below
- Familiarise yourself with the Spam Policy
Please read the following information on the site carefully:
User Agreement:
... ement.html
Policies and Guidelines:
pages.ebay.co.uk
Spam Policy:
pages.ebay.co.uk
- Wait 30 days from the date of your suspension
We'll review your account for reinstatement only when the 30-day
suspension period is up.
If you send the declaration before the 30-day period is up, you'll still
need to write to us at the end of the 30 days to ask us to review your
suspension.
- Reply to this email with your declaration
Reply directly to this email to confirm you've understood and agree to
comply with our policies. Please include the following declaration at
the top of your reply, filling in the appropriate details:
----------
Declaration
I acknowledge and understand eBay's Spam Policy, and agree to comply
with that policy as a condition of my reinstatement as an member.
Name:
User ID:
Email Address:
Address:
Phone Number:
----------
Please be aware that any future breaches of our Spam Policy may result
in the immediate and indefinite suspension of your account. If you
have further queries about eBay's Spam Policy, you can contact us from
any Help page.
We appreciate your cooperation and look forward to your response so that
we can resolve this matter as soon as possible.
Regards,
Trust and Safety
____________________
Learn more about buying and selling safely on Visit the
"Safety Centre" by clicking on the link at the bottom of the
homepage.
____________________
/------------------------------------------------------------------------------------------------/
Что теперь делать? Неужели придется ждать 30 дней и другого выхода нет?
Помогите решить проблему, плз!
Недавно зарегистрировался на Хотел купить фотоаппарат. Нашел несколько интересных мне лотов. Чтобы узнать, сколько будет стоить доставка в Россию и будут ли некоторые продавцы отправлять в Россию писал им соответствующие сообщения. Большинство отвечали. Сегодня аккаунт ни с того, ни с сего забанили, видимо приняли за спам-рассыльщика. На мыло пришло письмо:
/------------------------------------------------------------------------------------------------/
Dear ... (...@gmail.com),
We regret to inform you that your account has been suspended.
*Why did we suspend your account?
From experience we know that certain items and actions are more associated with fraudulent activity on than others. As a precaution, we suspend an account if it gives us cause for concern. We then ask for more before we reinstate the account.
Please understand we're not accusing you of fraudulent behaviour. Our top priority is to ensure that remains a safe and reputable place to buy and sell, so we'd like to confirm some of the information you've given us.
An account suspension in these circumstances is covered in the User Agreement under the heading "Abusing For more information, open a new browser window and paste this link into it:
... ement.html
*Here's what you should do now:
Please send us all of the following information and we'll review your account:
1) Proof of name
2) Confirmation of your registered address
3) Proof that the item/s you listed are in your possession
You can find out more details on the types of acceptable documents, as well as how you can upload your documents and here:
... ments.html
Please be assured that treats your personal information with the utmost care. We always destroy documents after we've reviewed them.
*What happens next?
Please allow three days for us to review your account after we have received your documents. We'll then contact you via email. Your account will remain suspended until we receive and review these documents.
We appreciate your cooperation and look forward to your response so that we can resolve this matter as soon as possible.
Regards,
Trust & Safety
H8549
/------------------------------------------------------------------------------------------------/
Я перешел на страницу загрузки документов, где появилось сообщение, что в данный момент я не могу загрузить.
Я в ответ на этот адрес отправил фотку паспорта и попросил помочь в восстановлении аккаунта, на что мне пришло сообщение:
/------------------------------------------------------------------------------------------------/
Hello,
Thank you for your email. In order to assist you as quickly as possible,
we are providing you with an automated response regarding the suspension
of your account.
Why did we suspend your account?
Your account was suspended for a minimum of 30 days because of a breach
of our Spam Policy. This means that we have reason to believe you've
sent email to other members which isn't directly related to or
prompted by a transaction.
Your account will remain suspended for a minimum of 30 days, after which
time you may appeal the suspension by following these instructions:
1) Familiarise yourself with eBay's Spam Policy
2) Wait 30 days from the date of your suspension
3) Reply to this email with the declaration outlined below
- Familiarise yourself with the Spam Policy
Please read the following information on the site carefully:
User Agreement:
... ement.html
Policies and Guidelines:
We're committed to providing a secure and fair marketplace for our buyers and sellers. To support this commitment, we've put in place rules and policies that govern our expectations of buyers and sellers, the actions we'll take to keep you safe, and how we'll protect you if something goes wrong.
Spam Policy:
To keep the marketplace functioning effectively, we know it is important for members to be able to communicate easily with each other.
- Wait 30 days from the date of your suspension
We'll review your account for reinstatement only when the 30-day
suspension period is up.
If you send the declaration before the 30-day period is up, you'll still
need to write to us at the end of the 30 days to ask us to review your
suspension.
- Reply to this email with your declaration
Reply directly to this email to confirm you've understood and agree to
comply with our policies. Please include the following declaration at
the top of your reply, filling in the appropriate details:
----------
Declaration
I acknowledge and understand eBay's Spam Policy, and agree to comply
with that policy as a condition of my reinstatement as an member.
Name:
User ID:
Email Address:
Address:
Phone Number:
----------
Please be aware that any future breaches of our Spam Policy may result
in the immediate and indefinite suspension of your account. If you
have further queries about eBay's Spam Policy, you can contact us from
any Help page.
We appreciate your cooperation and look forward to your response so that
we can resolve this matter as soon as possible.
Regards,
Trust and Safety
____________________
Learn more about buying and selling safely on Visit the
"Safety Centre" by clicking on the link at the bottom of the
homepage.
____________________
/------------------------------------------------------------------------------------------------/
Что теперь делать? Неужели придется ждать 30 дней и другого выхода нет?
Помогите решить проблему, плз!
Ждите 30 дней, заполняйте декларацию и делайте все, о чем попросит сотрудник еВау- другого выхода НЕТ!
