Quwek
Новичок
Всем доброго времени суток. Два дня назад оплатил лот на но на утро этот лот вместе с продавцом исчезли. Продавца удалили. На почту пришло письмо от администрации где говорилось что нужно открыть case что я и сделал. На следующий день я захотел добавить сообщение и указал в одном из пунктов что сотрудничаю с продавцом и мое дело автоматически закрыли. Писал им на мыло отвечает робот что нужно им позвонить. ОБщался в чате выяснилось что case заново они открыть не могут и единственный способ решить данную проблему это позвонить им. НО я абсолютно не знаю английского языка. В пайпал обратится мне тоже нельзя так как я открывал case на Что мне делать? Подскажитею Как вернуть свои 50$
Вот моя переписка в чате
Madeline C.
Thank you for waiting,welcome to live help,this is Madeline,May I have your name please?
quweknazarova
Hello Help please. I bought a lot @ 7 inch Android 2.2 UMPC Tablet PC Netbook 3G WIFI Cam $ (180 814 077 352), 02/08/2012. But I get a message from the seller that you have removed and that I need to apply to the "resolution centr" Now the case was closed, but I did not close. The seller is no longer registered and does not respond to my e-mails. Previous Message Follows ------------------------- null
Madeline C.
Hello null , hope your doing fine.
Madeline C.
Just to check if i get you right, you want to appeal for the case that was closed, is this correct?
quweknazarova
yes
quweknazarova
I did not close
Madeline C.
I do understand that you are concerned on this, i'd be glad to check on what we can do about this.
Madeline C.
Let me just pull up your account for a moment please
quweknazarova
did not quite understand?
Madeline C.
Please give me a moment to check on this
quweknazarova
Ok
Madeline C.
Aside from this is there any other concern that I may help you with so i can check on it as well?
quweknazarova
Hasn't absolutely understood
Madeline C.
Are you from Russia?
quweknazarova
yes
quweknazarova
Seller deleted and I can not contact him. But the case was closed
Madeline C.
I have checked on the case about the item and found out that you are one who closes the case since you have stated that you work it out with the seller. (Я проверил по делу об объекте и выяснили, что вы тот, кто закрывает дело, так как вы заявили, что вы работаете его с продавцом.?
Madeline C.
Is my translation okay?
quweknazarova
your right)
quweknazarova
I do not work with the seller because it can not contact him.
Madeline C.
i do understand that, however you have closed the case.
Madeline C.
I assume that you accidentally closed the case, what you can do is contact our Resolutions department to be able to appeal for this.
quweknazarova
I closed it by mistake. Can I renew it?
Madeline C.
they can only be reached through phone, it woudl be better that you call us so that you will be provided what you can do to reopen the case.
quweknazarova
Hasn't absolutely understood
Madeline C.
Iwhat вы можете сделать, это связаться с нашим отделом Резолюции, чтобы иметь возможность обращаться к этому.(Iwhat you can do is contact our Resolutions department to be able to appeal for this.)
Madeline C.
they can only be reached through phone, it woudl be better that you call us so that you will be provided what you can do to reopen the case.(они могут быть достигнуты только через телефон, woudl лучше, что вы называете нас, так что вам будет предоставлен, что вы можете сделать, чтобы открыть дело.)
quweknazarova
whether as a way to request a refund? I do not speak English ..
Madeline C.
that is why you need to call, you may go to ebay.ru and contact customer support from Russia.
Madeline C.
Вот почему вам нужно позвонить, вы можете пойти в ebay.ru и обратитесь в службу поддержки со стороны России.
Madeline C.
when you call you may request for a refund 9При вызове вы можете запросить возврат)
Madeline C.
go to ebay.ru and contact Russina customer support(перейти к ebay.ru и контактных Russina поддержки клиентов)
quweknazarova
I wrote them. They said that the branch does not deal with problems of
Madeline C.
I see, however there is no option that you can do on this, you have to call us
quweknazarova
Yet what do I do now?
Madeline C.
copy and paste this link to a new window and click on the phone icon to get the number and pin to use when you call :
Madeline C.
скопируйте и вставьте ссылку в новом окне и нажмите на значок телефона, чтобы получить номер и пин-код, чтобы использовать, когда вы звоните:
Madeline C.
Are we good from here?
quweknazarova
phone icon is not active
Madeline C.
Please try again, it is active
Madeline C.
oh, here is the numebr that you have to call: 866-540-3229 and the pin is 9046664 take note that the pin will expire within 15 minutes you have to contact now using these numbers
quweknazarova
"To help us connect you with the right agent, please select a topic to your left that best describes your issue." ??
quweknazarova
I'll talk to them but I do not know English?
Madeline C.
please try to have someone who knows how to speak engligh to be able to speak with us in your behalf.
quweknazarova
this feature is not present. Can I appeal to Paypal?
Madeline C.
you cannot appeal through paypal since you have filed the case in
quweknazarova
can you help me in restoring the case?
Madeline C.
if you want this to be resolved , you have to call us and try to explain.
Madeline C.
We do not have any option to reopen any closed cases.
quweknazarova
clear. thank you
Madeline C.
You're very welcome! I am happy that I have assisted you with your concern for today. If you have any other questions and clarifications,Please don't hesitate to contact us.
Madeline C.
Thank you for choosing ! We value your business.
Have a great day!
Bye...
Chat Session Ended, Goodbye. (5010)
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Вот моя переписка в чате
Madeline C.
Thank you for waiting,welcome to live help,this is Madeline,May I have your name please?
quweknazarova
Hello Help please. I bought a lot @ 7 inch Android 2.2 UMPC Tablet PC Netbook 3G WIFI Cam $ (180 814 077 352), 02/08/2012. But I get a message from the seller that you have removed and that I need to apply to the "resolution centr" Now the case was closed, but I did not close. The seller is no longer registered and does not respond to my e-mails. Previous Message Follows ------------------------- null
Madeline C.
Hello null , hope your doing fine.
Madeline C.
Just to check if i get you right, you want to appeal for the case that was closed, is this correct?
quweknazarova
yes
quweknazarova
I did not close
Madeline C.
I do understand that you are concerned on this, i'd be glad to check on what we can do about this.
Madeline C.
Let me just pull up your account for a moment please
quweknazarova
did not quite understand?
Madeline C.
Please give me a moment to check on this
quweknazarova
Ok
Madeline C.
Aside from this is there any other concern that I may help you with so i can check on it as well?
quweknazarova
Hasn't absolutely understood
Madeline C.
Are you from Russia?
quweknazarova
yes
quweknazarova
Seller deleted and I can not contact him. But the case was closed
Madeline C.
I have checked on the case about the item and found out that you are one who closes the case since you have stated that you work it out with the seller. (Я проверил по делу об объекте и выяснили, что вы тот, кто закрывает дело, так как вы заявили, что вы работаете его с продавцом.?
Madeline C.
Is my translation okay?
quweknazarova
your right)
quweknazarova
I do not work with the seller because it can not contact him.
Madeline C.
i do understand that, however you have closed the case.
Madeline C.
I assume that you accidentally closed the case, what you can do is contact our Resolutions department to be able to appeal for this.
quweknazarova
I closed it by mistake. Can I renew it?
Madeline C.
they can only be reached through phone, it woudl be better that you call us so that you will be provided what you can do to reopen the case.
quweknazarova
Hasn't absolutely understood
Madeline C.
Iwhat вы можете сделать, это связаться с нашим отделом Резолюции, чтобы иметь возможность обращаться к этому.(Iwhat you can do is contact our Resolutions department to be able to appeal for this.)
Madeline C.
they can only be reached through phone, it woudl be better that you call us so that you will be provided what you can do to reopen the case.(они могут быть достигнуты только через телефон, woudl лучше, что вы называете нас, так что вам будет предоставлен, что вы можете сделать, чтобы открыть дело.)
quweknazarova
whether as a way to request a refund? I do not speak English ..
Madeline C.
that is why you need to call, you may go to ebay.ru and contact customer support from Russia.
Madeline C.
Вот почему вам нужно позвонить, вы можете пойти в ebay.ru и обратитесь в службу поддержки со стороны России.
Madeline C.
when you call you may request for a refund 9При вызове вы можете запросить возврат)
Madeline C.
go to ebay.ru and contact Russina customer support(перейти к ebay.ru и контактных Russina поддержки клиентов)
quweknazarova
I wrote them. They said that the branch does not deal with problems of
Madeline C.
I see, however there is no option that you can do on this, you have to call us
quweknazarova
Yet what do I do now?
Madeline C.
copy and paste this link to a new window and click on the phone icon to get the number and pin to use when you call :
Madeline C.
скопируйте и вставьте ссылку в новом окне и нажмите на значок телефона, чтобы получить номер и пин-код, чтобы использовать, когда вы звоните:
Madeline C.
Are we good from here?
quweknazarova
phone icon is not active
Madeline C.
Please try again, it is active
Madeline C.
oh, here is the numebr that you have to call: 866-540-3229 and the pin is 9046664 take note that the pin will expire within 15 minutes you have to contact now using these numbers
quweknazarova
"To help us connect you with the right agent, please select a topic to your left that best describes your issue." ??
quweknazarova
I'll talk to them but I do not know English?
Madeline C.
please try to have someone who knows how to speak engligh to be able to speak with us in your behalf.
quweknazarova
this feature is not present. Can I appeal to Paypal?
Madeline C.
you cannot appeal through paypal since you have filed the case in
quweknazarova
can you help me in restoring the case?
Madeline C.
if you want this to be resolved , you have to call us and try to explain.
Madeline C.
We do not have any option to reopen any closed cases.
quweknazarova
clear. thank you
Madeline C.
You're very welcome! I am happy that I have assisted you with your concern for today. If you have any other questions and clarifications,Please don't hesitate to contact us.
Madeline C.
Thank you for choosing ! We value your business.
Have a great day!
Bye...
Chat Session Ended, Goodbye. (5010)
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