NeviDimka
Powerseller
***PayPal Policy Updates***
Date: 12/14/04 Time: 09:37:54 AM PST
When the new Item Not Received process launches in January (see our previous for more details), PayPal will begin processing and paying all eligible protection claims under either the PayPal policies or eBay's Standard Purchase Protection Program for items that have been paid for by PayPal. Doing this will relieve buyers from the need to double file claims with both and PayPal. To prepare for this change, PayPal will be bringing its Buyer Protection policies more in line with the terms of the Standard Purchase Protection Program.
PayPal's policies will be updated in the following ways:
Buyers will have 45 days after a PayPal payment to file a claim (an increase from the current 30 days).
Buyers will be eligible for up to three claim payouts per calendar year (instead of the current limitation of two payouts per year). This claim award limit applies to all types of PayPal claims.
In order to accommodate significantly-not-as-described claims that are eligible under eBay's Standard Protection Program, PayPal will start evaluating all significantly-not-as-described complaints through its buyer complaint process for items only. (Currently, PayPal only processes significantly-not-as-described claims for PayPal Buyer Protection-covered items.)
To learn more about this or other recent policy updates, please login to your account at and review the Policy Updates link located on the lower left of your My Account page.
Regards,
Date: 12/14/04 Time: 09:37:54 AM PST
When the new Item Not Received process launches in January (see our previous for more details), PayPal will begin processing and paying all eligible protection claims under either the PayPal policies or eBay's Standard Purchase Protection Program for items that have been paid for by PayPal. Doing this will relieve buyers from the need to double file claims with both and PayPal. To prepare for this change, PayPal will be bringing its Buyer Protection policies more in line with the terms of the Standard Purchase Protection Program.
PayPal's policies will be updated in the following ways:
Buyers will have 45 days after a PayPal payment to file a claim (an increase from the current 30 days).
Buyers will be eligible for up to three claim payouts per calendar year (instead of the current limitation of two payouts per year). This claim award limit applies to all types of PayPal claims.
In order to accommodate significantly-not-as-described claims that are eligible under eBay's Standard Protection Program, PayPal will start evaluating all significantly-not-as-described complaints through its buyer complaint process for items only. (Currently, PayPal only processes significantly-not-as-described claims for PayPal Buyer Protection-covered items.)
To learn more about this or other recent policy updates, please login to your account at and review the Policy Updates link located on the lower left of your My Account page.
Regards,