C
Colin04
Новичок
- Регистрация
- 10 Апр 2012
- Сообщения
- 5
- Баллы
- 0
Ситуация такова, был куплен и оплачен телефон. В этот же день я узнал телефон идёт только с CDMA и написал продавцу что бы он не отправлял написал 3 письма! В ответ ничего. Дальше проходит пару дней посылка не отправляется но и ответа нет. Я пишу ещё сообщение проду ноль внимания. В итоге через неделю смотрю а посылка уехала! Пишу ещё раз продовцу что за хрень просил же отменить, в ответ тишина. Проходит время приезжает телефон. Мне он не нужен по той причине что просто у нас не работает. До отправки писал в службу поддержки они во что написали -
Thanks for your email. To help you as quickly as possible we're sending you a response explaining what to do if the item you received is significantly different from how it was described, as well as eBay's role in this situation. The first thing you should do is phone the seller directly. If you've already been in touch but haven't resolved the issue, please scroll down to read about what you can do next.
1) Contact the seller - How to
2) Use resolution centre to open a case
3) I have changed my mind about the item and want to return it
4) Contact the police
1) How to contact the seller
You can email the seller from My , or phone them to talk about what's happened. A friendly conversation can very often be the easiest way of explaining the situation and arranging to return the item for a refund. We'd recommend that you check the item description and familiarise yourself with the seller's return policy before calling.
Here's how to request their phone number:
- Click 'Advanced Search' at the top of the homepage.
- Click 'Find Contact Information' on the left-hand side of the page.
- Enter the item number for the relevant purchase. You'll find the item number in My
- Click 'Search'.
We'll send you an automatic email with the seller's contact details. Please be aware that we'll send the seller your contact details at the same time.
2) If you have received an item which was significantly different than what was described in the listing you can open a "Significantly Not As Described Case" in eBay's resolution centre. You can open a case as early as 24 hours after you have paid for the item through PayPal up to 45 days after you have paid. In order to open an case you need to have paid for the item using PayPal.
How to open a case:
- Go to your My
- Under "Accounts" go to "Resolution Centre"
- Under “I have bought an item select "I received an item that does not match the seller's description"
- Click continue and follow instructions on screen
For more information about opening a case in eBay's resolution centre please copy and paste the link below into a new browser.
3) Returning your item
If you've bought an item and you want to return it:
1. Check the seller's return policy on the 'view item' page.
2. Return the item using our online process
3. If the seller has not opted in to use our return process, you should Contact the Seller to come to an agreement on returning the item.
You can also email the seller by clicking on the "Ask seller a question" link on the very bottom of the item page.
For more information about returning your item to the seller please copy and paste the link below into a new browser:
4) Report the seller to the policy
If you can't resolve this matter with the seller or by going through the resolution process, you may wish to report it to the police. will gladly help them with their investigations if needed. Please ask the investigating officer to email us by using the 'report information to link on the following page:
-------------------
We hope this helps you resolve the problem with the seller. If there's anything else we can help with, simply reply to this email.
Regards,
Customer Support
Итог таков посоветуйте как вернуть деньги!!!!!! HELP!!!!
Thanks for your email. To help you as quickly as possible we're sending you a response explaining what to do if the item you received is significantly different from how it was described, as well as eBay's role in this situation. The first thing you should do is phone the seller directly. If you've already been in touch but haven't resolved the issue, please scroll down to read about what you can do next.
1) Contact the seller - How to
2) Use resolution centre to open a case
3) I have changed my mind about the item and want to return it
4) Contact the police
1) How to contact the seller
You can email the seller from My , or phone them to talk about what's happened. A friendly conversation can very often be the easiest way of explaining the situation and arranging to return the item for a refund. We'd recommend that you check the item description and familiarise yourself with the seller's return policy before calling.
Here's how to request their phone number:
- Click 'Advanced Search' at the top of the homepage.
- Click 'Find Contact Information' on the left-hand side of the page.
- Enter the item number for the relevant purchase. You'll find the item number in My
- Click 'Search'.
We'll send you an automatic email with the seller's contact details. Please be aware that we'll send the seller your contact details at the same time.
2) If you have received an item which was significantly different than what was described in the listing you can open a "Significantly Not As Described Case" in eBay's resolution centre. You can open a case as early as 24 hours after you have paid for the item through PayPal up to 45 days after you have paid. In order to open an case you need to have paid for the item using PayPal.
How to open a case:
- Go to your My
- Under "Accounts" go to "Resolution Centre"
- Under “I have bought an item select "I received an item that does not match the seller's description"
- Click continue and follow instructions on screen
For more information about opening a case in eBay's resolution centre please copy and paste the link below into a new browser.
pages.ebay.co.uk
3) Returning your item
If you've bought an item and you want to return it:
1. Check the seller's return policy on the 'view item' page.
2. Return the item using our online process
3. If the seller has not opted in to use our return process, you should Contact the Seller to come to an agreement on returning the item.
You can also email the seller by clicking on the "Ask seller a question" link on the very bottom of the item page.
For more information about returning your item to the seller please copy and paste the link below into a new browser:
pages.ebay.co.uk
4) Report the seller to the policy
If you can't resolve this matter with the seller or by going through the resolution process, you may wish to report it to the police. will gladly help them with their investigations if needed. Please ask the investigating officer to email us by using the 'report information to link on the following page:
pages.ebay.co.uk
-------------------
We hope this helps you resolve the problem with the seller. If there's anything else we can help with, simply reply to this email.
Regards,
Customer Support
Итог таков посоветуйте как вернуть деньги!!!!!! HELP!!!!
