Нильс
Новичок
То есть они просят меня документ, подтверждающий отправку товара обратно и данные, где я получил обратный адрес?
Адрес мне сотрудник магазина в диспуте прямо написал.
А так я им отправил чек об оплате и фотографии с почты, где видно эпизоды упаковки и потом саму посылку на весах с треком и адресом.
Этого достаточно, или нужно что-то ещё?
Остальная портянка текста:
Dispute Order On Aliexpress（#order number#）
Please do not reply to this email. This mailbox is not monitored and you will not receive a response.
Please log in to <> to provide the evidence to before the due date.
Dear <Artyom *****>,
Thank you for contacting Alibaba. Regarding your claim <101*****>, please provide evidence or proposal to before due date.As seller hasn’t received the returned goods and we need to confirm which address you have returned the parcel, please provide the shipping document with returning address and confirm with us how you get the returning address within 3 calendar days.
If we haven't got the required evidence from you within 3 calendar days, we would assume you have sent the goods to a wrong place and release the payment to the seller.PS: If there’s any agreement reached with the supplier before this case is closed, please provide your supportive evidence on the complaint centre. Or shall have the right to proceed to handle the Claim based on the supporting documents available and/or the settlement terms reached in the Order Messages within the Time Limit between the Buyer and the Supplier.
Your understanding and cooperation will be appreciated.Best regards,
Cherry
Case Management Team
Please note that when you cancel the claim, we will assume you agree to release the payment to the seller.
Please do not reply to this email. This mailbox is not monitored and you will not receive a response.
Please log in to <> to provide the evidence to before the due date.
Dear <Artyom *****>,
Thank you for contacting Alibaba. Regarding your claim <101*****>, please provide evidence or proposal to before due date.As seller hasn’t received the returned goods and we need to confirm which address you have returned the parcel, please provide the shipping document with returning address and confirm with us how you get the returning address within 3 calendar days.
If we haven't got the required evidence from you within 3 calendar days, we would assume you have sent the goods to a wrong place and release the payment to the seller.PS: If there’s any agreement reached with the supplier before this case is closed, please provide your supportive evidence on the complaint centre. Or shall have the right to proceed to handle the Claim based on the supporting documents available and/or the settlement terms reached in the Order Messages within the Time Limit between the Buyer and the Supplier.
Your understanding and cooperation will be appreciated.Best regards,
Cherry
Case Management Team
Please note that when you cancel the claim, we will assume you agree to release the payment to the seller.
