NeviDimka
Powerseller
***Coming Soon: New Item Not Received Process***
Date: 01/06/05 Time: 08:59:20 AM PST
We are pleased to announce that we will be launching the new Item Not Received process over the next week. This process is a new way for buyers and sellers to communicate with each other and resolve issues when a buyer experiences a problem with an purchase. The process will replace the old Fraud Alert system and will guide buyers on what to do when they do not receive an item, or when they receive an item that is significantly different from what was described in the listing.
For more information about the new Item Not Received process, please read our related announcements from last year.
Starting next week, buyers who have not received their item or heard from their seller in 10 days from the end of the listing will be able to initiate the new Item Not Received process from four different access points:
Buyers who have previously filed Fraud Alerts can continue to check progress on their claims by .
We appreciate the valuable feedback many Community members have given us about the new process. After launching the Item Not Received process next week, we will continue to monitor how well the process is working for both buyers and sellers and make any needed adjustments.
To familiarize yourself with how the process will work, please take the and read the . In addition, we will be holding an Item Not Received Workshop on January 20th from 3:00-4:00 p.m. PST to answer your questions about the new process. We hope you can join us.
Regards,
Date: 01/06/05 Time: 08:59:20 AM PST
We are pleased to announce that we will be launching the new Item Not Received process over the next week. This process is a new way for buyers and sellers to communicate with each other and resolve issues when a buyer experiences a problem with an purchase. The process will replace the old Fraud Alert system and will guide buyers on what to do when they do not receive an item, or when they receive an item that is significantly different from what was described in the listing.
For more information about the new Item Not Received process, please read our related announcements from last year.
Starting next week, buyers who have not received their item or heard from their seller in 10 days from the end of the listing will be able to initiate the new Item Not Received process from four different access points:
- 1. the Dispute Console in My ,
2. a new link in My ("Report an Item Not Received" link in the Action column),
3. the and
4. eBay’s .
Buyers who have previously filed Fraud Alerts can continue to check progress on their claims by .
We appreciate the valuable feedback many Community members have given us about the new process. After launching the Item Not Received process next week, we will continue to monitor how well the process is working for both buyers and sellers and make any needed adjustments.
To familiarize yourself with how the process will work, please take the and read the . In addition, we will be holding an Item Not Received Workshop on January 20th from 3:00-4:00 p.m. PST to answer your questions about the new process. We hope you can join us.
Regards,
