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Добрый день, уверен что не первый кто столкнулся с подобной проблемой. ищу решение
Аккаунт ебай с 2015 года, 1500 отзывов, множество сделок но только как покупателя, никогда ничего не продавал. Вчера прилетел суспенд. При обращении в ТП через чат ничего не понятно, временно приостановлена за что мы не скажем
переписка с ТП
My account was blocked due to the Abusive buyer policy, the seller did not provide a truck number and I could not transfer it to my agent. I do not consider it a fair decision, if the seller provided 2020 - 09 - 08 01:41:09 UTC Renz Gerald Thank you for contacting eBay Concierge! This is Renz. With whom do I have the please of speaking? 01:41:41 UTC maxikosenk-0 Hi. i`m Max 01:42:48 UTC Renz Gerald Thank you Max, upon checking with your notes, you contacted us because your account is currently suspended correct? 01:43:52 UTC maxikosenk-0 Yes, and I think that blocked is not legitimate. I have been using ebay since 2015 and have done over 2000 transactions 01:44:47 UTC Renz Gerald Thank you for confirming. I'll go ahead and look for a possible resolution to resolve your concern. Please stay connected while I'm checking here my resources. 01:45:17 UTC maxikosenk-0 OK thanks 01:47:34 UTC Renz Gerald Thank you so much for your patience. I'm still checking here your account. I just need more time to check here my resources. 01:49:43 UTC Renz Gerald Thank you so much for your patience. I'm already done checking here your account. 01:50:13 UTC Renz Gerald Unfortunately, while I'm reviewing your account.. We found that your account is at risk. This means that your account will be suspended indefinitely. 01:50:53 UTC maxikosenk-0 What does endangered mean? 01:51:29 UTC Renz Gerald We are pleased to inform you that we have considered a few things, including account history and any previous actions, before suspending your account. Please understand that we want to keep eBay safe and a pleasant place to buy and sell. If we have reason to worry, we may suspend the account. 01:53:43 UTC Renz Gerald Hi, I'm just checking if you're still on the line with me? 01:53:45 UTC maxikosenk-0 So, what is the reason for the blocking then, I have a clean history on ebay. I always do business honestly. the seller did not provide the truck number and I did not give it to my agent, because of this I created a dispute because the seller did not fulf 01:54:06 UTC Renz Gerald I hope you understand that we will not provide specific information about the same information or data that we believe will pose a risk to the site. 01:54:28 UTC Renz Gerald We've found that providing this information can also provide ways to circumvent this restriction or review process in the future. I hope this helps you better understand why we can’t share too many details. 01:55:15 UTC Renz Gerald Hi, I'm just checking if you're still on the line with me? 01:55:29 UTC maxikosenk-0 So how do I keep shopping on ebay? 01:55:49 UTC Renz Gerald We strongly suggest that you need to find a different platform wherein you can sell or purchase an item online. 01:56:38 UTC maxikosenk-0 Wait, what's the reason for blocking? you can say? What is the problem? 01:56:49 UTC Renz Gerald I can't share or disclose the specific information due to security reasons and to prevent our members on having any ideas on how to circumvent our policies. 01:57:24 UTC maxikosenk-0 You blocked me and you can't even say why? 01:57:56 UTC maxikosenk-0 I have done a lot of transactions on ebay and have always behaved honestly, where is the problem? 01:58:31 UTC Renz Gerald Although I admit that you are anxious to resolve this issue, I regret to inform you that the suspension in your account doesn't have any appeals. These policies are applicable and protect all eBay members. 01:59:21 UTC Renz Gerald I'm positive that I already addressed your concern about the suspension. If there is nothing else that I can assist you with aside from this, I will let you go now. Thanks for your time and goodbye.. 01:59:23 UTC Chat ended by Renz Gerald
Из предположений : За сутки до блокировки, один из лотов который оплатил отменил продавец с надписью "что-то не то с адрессом доставки" Позиций покупаю много, и часто продавцы отменяют заказ с причиной (поврежден товар / кончилось количество / покупатель попросил отменить товар (хотя не просил)
По этому из предположений только две причины : 1) адрес форвада (высокая вероятность) 2) отмененные заказы.
Реально ли это решить, если проблема в чем то из перечисленных выше ?
Hello , Activity on your account didn't follow our Abusive buyer policy. Buyers may not misuse our feedback, returns, or buyer protection programs. What activity didn't follow the policy Activity on your account didn’t follow our policy. More specific details are provided below. What you need to do next Read and make sure you understand this policy to help you avoid misusing eBay buyer protection programs
What is the policy - Buyer’s can’t misuse eBay’s return process. The following actions are not allowed: -- Returning an item other than the original item received -- Using or damaging an item and then returning it -- Making false claims, such as: --- Returning an item with the reason that it wasn’t as described when it was described accurately --- Saying an item wasn’t received when it was delivered
How this affects your account - Your eBay account has been suspended. - All your listings have been ended. - All fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account. - You are responsible to pay all outstanding eBay fees.
Why we have this policy In order to make eBay a safe place to sell, we hold buyers to certain standards and take action to protect sellers when buyers don’t follow our policies.
@lonkh, по тексту одно, в переписке - другое. ИМХО забанили за наезды на продавцов при покупке на форвардеров. Как я понял вам трек не предоставили и вы обиделись и решили пошалить? Эти покупки с недавнего времени не покрываются защитой (читай - вне закона). А претензии по ним - вообще за гранью, на свой страх и риск. К @Biro обратитесь, может он поможет прояснить ситуацию.
Значительно больше оказалось, ну важно(или я так понимаю нет) они не открывались просто так, только когда не был отправлен лот/предоставлен трекинг. Дальше чем открыть диспут не заходило, просто открывал и иногда давали трекинг, знал бы блин что из за них могут блокнуть не открывал бы.
К вопросу из-за чего понял, что скорее всего из-за этого и блокнули.
теперь по поводу вопроса можно ли как то решить этот момент, что бы восстановить аккаунт / либо новый аккаунт и пользоваться пэйпалом который был на этом аккаунте?