J
Jug3nd
Новичок
Помогите разобраться первый раз буду отправлять назад фейковый товар.
В case details следующая инфа:
Пишут что надо вернуть но в то же время "You don't need to do anything else." и указан какой-то трек-номер! Что это значит?
Вот текст письма от службы поддержки:
На сколько я понял, тут говориться, что должно быть вложение pdf с "pre-paid postage label" которое нужно распечатать и приложить к посылке, но его нету!(( Смотрел с почтового ящика, как они и рекомендуют. Кто сталкивался?
В case details следующая инфа:
Пишут что надо вернуть но в то же время "You don't need to do anything else." и указан какой-то трек-номер! Что это значит?
Вот текст письма от службы поддержки:
Hello Anton,
Thank you for contacting Customer Support about the memory card (item number 260735050908 ) you bought from "sumoboybrook" which is not as described. I'm sorry to hear that the transaction did not go as expected.
When an item arrives differently than it was described in a listing, it can create a very frustrating experience and I can appreciate your concern for this matter.
After reviewing the case, we have decided to have you return the item to the seller for a full refund. This means you will be refunded the cost of the item and the original postage. Generally, in these cases when a buyer has to return an item to a seller the cost of the return is something which is worked out between the parties involved but in this case we have issued you a pre-paid postage label which you can use to return this item to the seller.
We ask that you print the attached postage label and bring it along with your item to your local post office within the next 5 days. From there Parcel Force will collect the parcel and deliver it back to the seller. Please also ensure that you retain your proof of posting certificate should it be needed.
If you are viewing this message in your "My messages you will need to check your email inbox in order to access the attachment.
Please be informed that the attachment is in PDF format, therefore, you need to have an Acrobat Reader installed on your PC or you will not be able to open the attachment. In the event that you do not have the application installed, you can download any Acrobat Reader for free by looking it up on any search engine you are currently using.
Please follow this link to read the Terms & Conditions:
To allow us to verify the return I have already added your tracking number to the case. Once you have posted your item your Parcel Force tracking number will update and will allow us to verify when the seller has received the Parcel.
Once we can verify that the item has been successfully delivered to your seller we will close the claim and issue you a refund to your PayPal account.
If you do not bring the item to be posted within the next 5 days we will not be able to issue you with a refund for this case. It is very important that you ensure that this item, along with the postage label, is brought to your local post office for posting within the time given.
If there is anything further we can do to assist you on this matter or anything we can do to help improve your experience here at please let us know.
CUSTOMER INSTRUCTIONS
This email should be printed and taken with you to the Post Office. Show the instructions below to the Post Office clerk.
Please ensure that the attached label is securely fixed to your parcel. If the barcode is not visible, and the label is not fixed securely, the parcel may be refused at the Post Office branch.
POST OFFICE CLERK INSTRUCTIONS for accepting an return item.
From the Front Office Home screen:-
Select ‘Post Mail Item’ <Enter>
-Put the item on the scales, Enter weight (If applicable) <Enter>
Select the “Contract” acceptance button.<Enter>
From the picklist displayed select the express48 service <Enter>.
Enter Destination Postcode<Enter>
Accept conditions of carriage (which have already been accepted online)<Enter>
A summary is displayed <enter> to confirm
<Tab> Enter building name/number details <Enter>
Select the correct address from the list shown<Enter>
Scan the Parcelforce Worldwide barcode on the item.
If the barcode fails to scan you must enter it manually into the system
Select Enter, and a zero value transaction will appear in the basket
-Settle the basket in the usual way and hand the Certificate
of Posting to the customer.
When an item arrives differently than it was described in a listing, it can create a very frustrating experience and I can appreciate your concern for this matter.
If there is anything further we can do to assist you on this matter or anything we can do to help improve your experience here at please let us know.
In the meantime, if we can be of any other help please give us a call on 0800 358 6551 to speak to a member of our Customer Support.
8:00 am - 10:00 p.m. Mondays - Fridays
9:00 am - 6:00 p.m. Saturdays & Sundays
For faster service please use a PIN verification. To get it please log in to your account and click on “contact us”.
I trust this is helpful and wish you all the best on in the future.
Kind regards,
Joyce Anthony
Customer Support
На сколько я понял, тут говориться, что должно быть вложение pdf с "pre-paid postage label" которое нужно распечатать и приложить к посылке, но его нету!(( Смотрел с почтового ящика, как они и рекомендуют. Кто сталкивался?