R
RodionSPb
Продвинутый
В январе заказал рацию из Китая ( ).
Была сделана отгрузка 30 января (RC245676525CN). С тех пор трекнулся только экспорт в Китае. Ничего не пришло. 21 марта открыл кейс. Продавец отказываеит в ввозврате, ссылаясь на предоставленный трек. Я ответил, что посылка нигде не трекается и я не готов нести расходы по ваине почты, но готов оплатить снова, если посылка приедет.
PS Получил ответ:
"My dear customer, thanks so much for your kind understanding, please help us close the harmful case now，alright? Since your item is just on the way to arrive and it is just a matter of time. The case is really harmful for us. We promise: if not received the item that time, we will resend or refund to you as you like immediately. Please trust us, we are good sellers on for many years. We have lots of loyal buyers who love to make deal with us. Doing business need mutual trust and respect, isn't it right! We need to maintain our good reputation all the time, so you need not fear loss of money! If you have any challenges, you can tell us via email, we are always there for you. There is indeed no need to keep a horrible case on us, it really hurts us in the deep. Thank you so much in advance. Please note if not arrived 10 days later, please inform us immediately and don't ESCALATE the case! We are really very concerned! Have a nice day! Yours faithfully. "
Как правильно поступить?
Была сделана отгрузка 30 января (RC245676525CN). С тех пор трекнулся только экспорт в Китае. Ничего не пришло. 21 марта открыл кейс. Продавец отказываеит в ввозврате, ссылаясь на предоставленный трек. Я ответил, что посылка нигде не трекается и я не готов нести расходы по ваине почты, но готов оплатить снова, если посылка приедет.
PS Получил ответ:
"My dear customer, thanks so much for your kind understanding, please help us close the harmful case now，alright? Since your item is just on the way to arrive and it is just a matter of time. The case is really harmful for us. We promise: if not received the item that time, we will resend or refund to you as you like immediately. Please trust us, we are good sellers on for many years. We have lots of loyal buyers who love to make deal with us. Doing business need mutual trust and respect, isn't it right! We need to maintain our good reputation all the time, so you need not fear loss of money! If you have any challenges, you can tell us via email, we are always there for you. There is indeed no need to keep a horrible case on us, it really hurts us in the deep. Thank you so much in advance. Please note if not arrived 10 days later, please inform us immediately and don't ESCALATE the case! We are really very concerned! Have a nice day! Yours faithfully. "
Как правильно поступить?
