S
samchik
Новичок
Открыл диспут (не соответствует описанию)продавцу, который прислал блютуз наушник, с плохим микрофоном, да еще крепление отвалилось. Указал в диспуте, что готов на частичный возврат денег (15$? при том что наушник стоил 20$), что подрозумевает под собой то, что отправлять обратно товар не нужно. Я ведь правильно понял? Сегодня получил письмо от PayPal:
You may be eligible for a refund on this PayPal transaction.
To qualify for a refund, you must return the item to the seller, in the
same condition you received it, within 10 calendar days of the date of this
email. You are responsible for the cost of returning the merchandise.
We may not be able to give you a full refund -- the refund amount is based
on the terms of our buyer protection programs. Please review the buyer
protection programs in our User Agreement to determine if you would like to
pursue this claim.
Next steps:
Step 1
Return the item to the seller, at the following address:....
Once you have returned the item, please log in to your PayPal
account within 10 calendar days of receipt of this email and provide
tracking information that can be verified online.
PayPal strongly recommends using a shipping service that provides online
tracking.
We must receive this information within 10 calendar days. Failure to
provide this information will result in automatic cancellation of your case.
Once we have been able to verify that the item was shipped to the seller,
the refund will be issued to you.
If you wish to resolve this issue directly with the seller, you may cancel
this claim at any time.
Ничего не пойму, они пишут, что не гарантируют полный возврат денег, но при этом я должен отправить товар продавцу. Еще и в том виде, в котором он был мне прислал. Хотя я в диспуте указал, что на второй день отвалилось крепление, т.к. товар плохого качества. Что мне делать??? Спасибо!
You may be eligible for a refund on this PayPal transaction.
To qualify for a refund, you must return the item to the seller, in the
same condition you received it, within 10 calendar days of the date of this
email. You are responsible for the cost of returning the merchandise.
We may not be able to give you a full refund -- the refund amount is based
on the terms of our buyer protection programs. Please review the buyer
protection programs in our User Agreement to determine if you would like to
pursue this claim.
Next steps:
Step 1
Return the item to the seller, at the following address:....
Once you have returned the item, please log in to your PayPal
account within 10 calendar days of receipt of this email and provide
tracking information that can be verified online.
PayPal strongly recommends using a shipping service that provides online
tracking.
We must receive this information within 10 calendar days. Failure to
provide this information will result in automatic cancellation of your case.
Once we have been able to verify that the item was shipped to the seller,
the refund will be issued to you.
If you wish to resolve this issue directly with the seller, you may cancel
this claim at any time.
Ничего не пойму, они пишут, что не гарантируют полный возврат денег, но при этом я должен отправить товар продавцу. Еще и в том виде, в котором он был мне прислал. Хотя я в диспуте указал, что на второй день отвалилось крепление, т.к. товар плохого качества. Что мне делать??? Спасибо!
