S
steltaganrog
Новичок
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- 15 Авг 2013
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Итак, заказал я толщиномер автокраски. Выбрал "отправку из России", переплатил 300 рублей (изменилась цена товара, доставка бесплатная).
Продавец отправил из Эстонии, объяснив что склад для Русских находится именно там...
При получении открыл спор "Способ доставки не соответствует описанию".
Продавец сопротивляется, получил ответ от администрации:
Dear Evgenij Trekhsvoiakov,
Thank you for contacting I am sorry to hear that you are not satisfied with your order 74238477863358.
Complaints from buyer Judgement from AE Invalid Reason Proof Guide Address Problem Invalid The claim is about another order and thus cannot be supported Dear, the problem you claimed is out of our work scope, we are sorry that we couldn't help you with this problem, please kindly contact with the seller to get a better solution. Thank you!
Response time: 6 days
Since your claim cannot be supported, please kindly negotiate with the seller directly. Failure to reach an agreement with the seller before deadline, would release full payment to the seller or refund the money as per seller's willingness and close the dispute.
Note: If you have already settled the dispute with seller, please kindly give a response in the dispute detail page so that we can be informed and follow this dispute based on the settlement.
Your understanding and cooperation will be appreciated.
Best regards,
Case Management Team
--------------------------------------------
Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.
Please log in to <> to respond the case before the due date.
Что это значит? То что проиграл спор?
Заранее спасибо за ответы)))
Продавец отправил из Эстонии, объяснив что склад для Русских находится именно там...
При получении открыл спор "Способ доставки не соответствует описанию".
Продавец сопротивляется, получил ответ от администрации:
Dear Evgenij Trekhsvoiakov,
Thank you for contacting I am sorry to hear that you are not satisfied with your order 74238477863358.
Complaints from buyer Judgement from AE Invalid Reason Proof Guide Address Problem Invalid The claim is about another order and thus cannot be supported Dear, the problem you claimed is out of our work scope, we are sorry that we couldn't help you with this problem, please kindly contact with the seller to get a better solution. Thank you!
Response time: 6 days
Since your claim cannot be supported, please kindly negotiate with the seller directly. Failure to reach an agreement with the seller before deadline, would release full payment to the seller or refund the money as per seller's willingness and close the dispute.
Note: If you have already settled the dispute with seller, please kindly give a response in the dispute detail page so that we can be informed and follow this dispute based on the settlement.
Your understanding and cooperation will be appreciated.
Best regards,
Case Management Team
--------------------------------------------
Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.
Please log in to <> to respond the case before the due date.
Что это значит? То что проиграл спор?
Заранее спасибо за ответы)))