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lonkh
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- 9 Сен 2020
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Добрый день, уверен что не первый кто столкнулся с подобной проблемой. ищу решение
Аккаунт с 2015 года, 1500 отзывов, множество сделок но только как покупателя, никогда ничего не продавал.
Вчера прилетел суспенд. При обращении в ТП через чат ничего не понятно, временно приостановлена за что мы не скажем
переписка с ТП
Из предположений :
За сутки до блокировки, один из лотов который оплатил отменил продавец с надписью "что-то не то с адрессом доставки"
Позиций покупаю много, и часто продавцы отменяют заказ с причиной (поврежден товар / кончилось количество / покупатель попросил отменить товар (хотя не просил)
По этому из предположений только две причины : 1) адрес форвада (высокая вероятность) 2) отмененные заказы.
Реально ли это решить, если проблема в чем то из перечисленных выше ?
и на почту в приходило такое письмо
Аккаунт с 2015 года, 1500 отзывов, множество сделок но только как покупателя, никогда ничего не продавал.
Вчера прилетел суспенд. При обращении в ТП через чат ничего не понятно, временно приостановлена за что мы не скажем
переписка с ТП
My account was blocked due to the Abusive buyer policy, the seller did not provide a truck number and I could not transfer it to my agent. I do not consider it a fair decision, if the seller provided
2020 - 09 - 08
01:41:09 UTC Renz Gerald
Thank you for contacting Concierge! This is Renz. With whom do I have the please of speaking?
01:41:41 UTC maxikosenk-0
Hi. i`m Max
01:42:48 UTC Renz Gerald
Thank you Max, upon checking with your notes, you contacted us because your account is currently suspended correct?
01:43:52 UTC maxikosenk-0
Yes, and I think that blocked is not legitimate. I have been using since 2015 and have done over 2000 transactions
01:44:47 UTC Renz Gerald
Thank you for confirming. I'll go ahead and look for a possible resolution to resolve your concern. Please stay connected while I'm checking here my resources.
01:45:17 UTC maxikosenk-0
OK thanks
01:47:34 UTC Renz Gerald
Thank you so much for your patience. I'm still checking here your account. I just need more time to check here my resources.
01:49:43 UTC Renz Gerald
Thank you so much for your patience. I'm already done checking here your account.
01:50:13 UTC Renz Gerald
Unfortunately, while I'm reviewing your account.. We found that your account is at risk. This means that your account will be suspended indefinitely.
01:50:53 UTC maxikosenk-0
What does endangered mean?
01:51:29 UTC Renz Gerald
We are pleased to inform you that we have considered a few things, including account history and any previous actions, before suspending your account. Please understand that we want to keep safe and a pleasant place to buy and sell. If we have reason to worry, we may suspend the account.
01:53:43 UTC Renz Gerald
Hi, I'm just checking if you're still on the line with me?
01:53:45 UTC maxikosenk-0
So, what is the reason for the blocking then, I have a clean history on I always do business honestly. the seller did not provide the truck number and I did not give it to my agent, because of this I created a dispute because the seller did not fulf
01:54:06 UTC Renz Gerald
I hope you understand that we will not provide specific information about the same information or data that we believe will pose a risk to the site.
01:54:28 UTC Renz Gerald
We've found that providing this information can also provide ways to circumvent this restriction or review process in the future. I hope this helps you better understand why we can’t share too many details.
01:55:15 UTC Renz Gerald
Hi, I'm just checking if you're still on the line with me?
01:55:29 UTC maxikosenk-0
So how do I keep shopping on ?
01:55:49 UTC Renz Gerald
We strongly suggest that you need to find a different platform wherein you can sell or purchase an item online.
01:56:38 UTC maxikosenk-0
Wait, what's the reason for blocking? you can say? What is the problem?
01:56:49 UTC Renz Gerald
I can't share or disclose the specific information due to security reasons and to prevent our members on having any ideas on how to circumvent our policies.
01:57:24 UTC maxikosenk-0
You blocked me and you can't even say why?
01:57:56 UTC maxikosenk-0
I have done a lot of transactions on and have always behaved honestly, where is the problem?
01:58:31 UTC Renz Gerald
Although I admit that you are anxious to resolve this issue, I regret to inform you that the suspension in your account doesn't have any appeals. These policies are applicable and protect all members.
01:59:21 UTC Renz Gerald
I'm positive that I already addressed your concern about the suspension. If there is nothing else that I can assist you with aside from this, I will let you go now. Thanks for your time and goodbye..
01:59:23 UTC
Chat ended by Renz Gerald
2020 - 09 - 08
01:41:09 UTC Renz Gerald
Thank you for contacting Concierge! This is Renz. With whom do I have the please of speaking?
01:41:41 UTC maxikosenk-0
Hi. i`m Max
01:42:48 UTC Renz Gerald
Thank you Max, upon checking with your notes, you contacted us because your account is currently suspended correct?
01:43:52 UTC maxikosenk-0
Yes, and I think that blocked is not legitimate. I have been using since 2015 and have done over 2000 transactions
01:44:47 UTC Renz Gerald
Thank you for confirming. I'll go ahead and look for a possible resolution to resolve your concern. Please stay connected while I'm checking here my resources.
01:45:17 UTC maxikosenk-0
OK thanks
01:47:34 UTC Renz Gerald
Thank you so much for your patience. I'm still checking here your account. I just need more time to check here my resources.
01:49:43 UTC Renz Gerald
Thank you so much for your patience. I'm already done checking here your account.
01:50:13 UTC Renz Gerald
Unfortunately, while I'm reviewing your account.. We found that your account is at risk. This means that your account will be suspended indefinitely.
01:50:53 UTC maxikosenk-0
What does endangered mean?
01:51:29 UTC Renz Gerald
We are pleased to inform you that we have considered a few things, including account history and any previous actions, before suspending your account. Please understand that we want to keep safe and a pleasant place to buy and sell. If we have reason to worry, we may suspend the account.
01:53:43 UTC Renz Gerald
Hi, I'm just checking if you're still on the line with me?
01:53:45 UTC maxikosenk-0
So, what is the reason for the blocking then, I have a clean history on I always do business honestly. the seller did not provide the truck number and I did not give it to my agent, because of this I created a dispute because the seller did not fulf
01:54:06 UTC Renz Gerald
I hope you understand that we will not provide specific information about the same information or data that we believe will pose a risk to the site.
01:54:28 UTC Renz Gerald
We've found that providing this information can also provide ways to circumvent this restriction or review process in the future. I hope this helps you better understand why we can’t share too many details.
01:55:15 UTC Renz Gerald
Hi, I'm just checking if you're still on the line with me?
01:55:29 UTC maxikosenk-0
So how do I keep shopping on ?
01:55:49 UTC Renz Gerald
We strongly suggest that you need to find a different platform wherein you can sell or purchase an item online.
01:56:38 UTC maxikosenk-0
Wait, what's the reason for blocking? you can say? What is the problem?
01:56:49 UTC Renz Gerald
I can't share or disclose the specific information due to security reasons and to prevent our members on having any ideas on how to circumvent our policies.
01:57:24 UTC maxikosenk-0
You blocked me and you can't even say why?
01:57:56 UTC maxikosenk-0
I have done a lot of transactions on and have always behaved honestly, where is the problem?
01:58:31 UTC Renz Gerald
Although I admit that you are anxious to resolve this issue, I regret to inform you that the suspension in your account doesn't have any appeals. These policies are applicable and protect all members.
01:59:21 UTC Renz Gerald
I'm positive that I already addressed your concern about the suspension. If there is nothing else that I can assist you with aside from this, I will let you go now. Thanks for your time and goodbye..
01:59:23 UTC
Chat ended by Renz Gerald
Из предположений :
За сутки до блокировки, один из лотов который оплатил отменил продавец с надписью "что-то не то с адрессом доставки"
Позиций покупаю много, и часто продавцы отменяют заказ с причиной (поврежден товар / кончилось количество / покупатель попросил отменить товар (хотя не просил)
По этому из предположений только две причины : 1) адрес форвада (высокая вероятность) 2) отмененные заказы.
Реально ли это решить, если проблема в чем то из перечисленных выше ?
и на почту в приходило такое письмо
Hello ,
Activity on your account didn't follow our Abusive buyer policy. Buyers may not misuse our feedback, returns, or buyer protection programs.
What activity didn't follow the policy
Activity on your account didn’t follow our policy. More specific details are provided below.
What you need to do next
Read and make sure you understand this policy to help you avoid misusing buyer protection programs
What is the policy
- Buyer’s can’t misuse eBay’s return process. The following actions are not allowed:
-- Returning an item other than the original item received
-- Using or damaging an item and then returning it
-- Making false claims, such as:
--- Returning an item with the reason that it wasn’t as described when it was described accurately
--- Saying an item wasn’t received when it was delivered
How this affects your account
- Your account has been suspended.
- All your listings have been ended.
- All fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.
- You are responsible to pay all outstanding fees.
Why we have this policy
In order to make a safe place to sell, we hold buyers to certain standards and take action to protect sellers when buyers don’t follow our policies.
More information and help
We appreciate your understanding.
Thanks,
Please don't reply to this message. It was sent from an address that doesn't accept incoming email.
.
Activity on your account didn't follow our Abusive buyer policy. Buyers may not misuse our feedback, returns, or buyer protection programs.
What activity didn't follow the policy
Activity on your account didn’t follow our policy. More specific details are provided below.
What you need to do next
Read and make sure you understand this policy to help you avoid misusing buyer protection programs
What is the policy
- Buyer’s can’t misuse eBay’s return process. The following actions are not allowed:
-- Returning an item other than the original item received
-- Using or damaging an item and then returning it
-- Making false claims, such as:
--- Returning an item with the reason that it wasn’t as described when it was described accurately
--- Saying an item wasn’t received when it was delivered
How this affects your account
- Your account has been suspended.
- All your listings have been ended.
- All fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.
- You are responsible to pay all outstanding fees.
Why we have this policy
In order to make a safe place to sell, we hold buyers to certain standards and take action to protect sellers when buyers don’t follow our policies.
More information and help
We appreciate your understanding.
Thanks,
Please don't reply to this message. It was sent from an address that doesn't accept incoming email.
.
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