Unusual activity in your eBay and PayPal accounts

We need your help resolving an issue with your account. To give us time to work together on this, we've temporarily limited what you can do with your account until the issue is resolved.

We understand it may be frustrating not to have full access to your PayPal account. We want to work with you to get your account back to normal as quickly as possible.

What's the problem?

We've noticed some unusual activity in your eBay and PayPal accounts and would like to learn more about some of your recent account activity.

Case ID Number: PP-XXX-XXX-XXX-XXX

How you can help

It's usually pretty easy to take care of things like this. Most of the time, we just need a little more information about your account or latest transactions.

To help us with this and to find out what you can and can't do with your account until the issue is resolved, log in to your account and go to the Resolution Center.

Thanks,
PayPal

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We regret to inform you that your eBay account has been suspended.

*Why did we suspend your account?

From experience we know that certain items and actions are more associated with fraudulent activity on eBay than others. As a precaution, we suspend an account if it gives us cause for concern. We then ask for more before we reinstate the account.

Please understand we're not accusing you of fraudulent behaviour. Our top priority is to ensure that eBay remains a safe and reputable place to buy and sell, so we'd like to confirm some of the information you've given us.

An account suspension in these circumstances is covered in the eBay User Agreement under the heading "Abusing eBay".

If you wish to chat to one of our customer service agents through the Live Chat function please follow the below link.

eBay Customer Support

Find answers to your buying, selling and account questions, or contact us for more help.

contact.ebay.co.uk

For more information, open a new browser window and paste this link into it:

http://pages.ebay.co.uk/help/policies/user-agreement.html

*Here's what you should do now:

Please send us all of the following information and we'll review your account:

1) Proof of name
2) Confirmation of your registered address
3) Proof that the item/s you listed are in your possession

You can find out more details on the types of acceptable documents, as well as how you can upload your documents and here:

Recognising phishing phone calls and emails

Be suspicious of any unusual request for your personal or financial information by email or phone. It may be a "spoof" or "phishing" attempt.

pages.ebay.co.uk

Please be assured that eBay treats your personal information with the utmost care. We always destroy documents after we've reviewed them.

*What happens next?

Please allow three days for us to review your account after we have received your documents. We'll then contact you via email. Your account will remain suspended until we receive and review these documents.

We appreciate your cooperation and look forward to your response so that we can resolve this matter as soon as possible.


Regards,

eBay Trust & Safety

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Why is my account access limited?

Your account access has been limited for the following reason(s):
#

Jan 20, 2011: We need a little bit more information about you to help confirm your identity.

(Your case ID for this reason is PP-XXX-XXX-XXX-XXX.)

This limitation cannot be appealed.

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Important Message

We've noticed some activity on your account, and we need your help in verifying some information. We're sorry for this inconvenience, but while we're working things out with you, you'll have limited access to list new items on eBay.

To help us resolve this, please log in to your PayPal account, and go to My Account > Resolution Center, and complete the steps for each requirement.

Thanks for your attention.

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В твоем случае скорее всего надо слать доки факсом на ebay. Думаю тогда и палку разлочат. В поиск здесь/техподдержку ebay.
Кстати, блокировка может быть результатом обнаружения 2 аккаунтов на палке с одинаковыми/очень похожими данными.

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