Thank you for your recent order.
Unfortunately, it is being delayed because:
The name and address of the credit card holder does not match the bank's records. Please call your bank to confirm your billing address, then contact us by email or phone to provide updated information.
The billing and ship-to addresses are different. Please call our toll-free number to verify both addresses or you may respond by email to
customerservice@sierratradingpost.com. In your reply, please include your credit card billing address, and the ship-to address for this order.
Please refer to your order number and your customer number when responding to this letter.
Your merchandise will be held for 10 working days. If we do not hear from you, we will cancel your order. If you have already taken care of this over the phone, please disregard this notice.
We apologize for the delay, and look forward to hearing from you soon.
