S
soket
Начинающий
Подскажите пожалуйста что пишет тех поддержка , мои познания в английском не слишком хороши.
Не пойму он пишет что до 17 февраля не работает защита покупателей если открывать после расчетного срока или как ?
вот выдержка из правил или я что то не понимаю. Завтра хочу попытаться связаться с департаментом по разрешению вопросов."
Josh Murray 19:10:21 "Welcome to Live Help, my name is Josh. How may I be of assistance?
soket123 19:11:00 "hello
soket123 19:11:15 "Timelines
Timelines for buyers
Opening a case when an item isn’t received:
A buyer can open a case after an item’s estimated delivery date. If no estimated delivery date is provided, a buyer can open a case 7 days after paying for an item if the item was posted domestically, or 30 days after paying for an item if the item was posted internationally.
soket123 19:11:34 "it true ?
Josh Murray 19:12:30 "I realise the concern this has raised. I'll be happy to find the best solution for you. That is correct.
soket123 19:13:08 "Case ID:5050879312
soket123 19:13:24 "Customer Support has reviewed and closed the case. We're unable to refund you for your item.
Josh Murray 19:13:39 "This will take effect on 17 feb 2014.
soket123 19:13:52 "why ?
Josh Murray 19:14:03 "Even though the policy will be updated on February 17th, the system will not automatically apply the new claim filing window until March 3rd. This is to ensure that buyers are given the appropriate claim window. Please see the Transition Period section for more details
soket123 19:14:59 "Timelines
Timelines for buyers
Opening a case when an item isn’t received:
A buyer can open a case after an item’s estimated delivery date. If no estimated delivery date is provided, a buyer can open a case 7 days after paying for an item if the item was posted domestically, or 30 days after paying for an item if the item was posted internationally.
From 17 February 2014, a buyer must open a case no later than 30 days after the actual (or latest estimated) delivery date.*
Josh Murray 19:16:03 "That's a good question, decided that by implementing this new policy, we’ll be able to provide all buyers, both domestic and international, the same amount of time after receiving or expecting to receive their item to open an Buyer Protection case.
soket123 19:17:25 "That is, the money will not be returned to me?
Josh Murray 19:20:38 "Upon checking, the new policy does not have someting to do with the case you have opened. I can see that our Resolutions team has closed the case, so I will not be able to access it. I can confirm that your account needs the direct attention of our specialist team who works on such issues and are called the Resolutions team.
Josh Murray 19:21:17 "Good news is that you can directly speak to them and I'm happy that it should help to quickly help you with a resolution.
Josh Murray 19:21:28 "You can contact them through these numbers:
Josh Murray 19:21:40 "Contact number 1: 0800 358 6551
Contact number 2: 0800 358 3229
Josh Murray 19:21:56 "To have their PIN number that you'll require to key in during calling that department:
1. Click on 'Customer support' at the top right hand corner of your My > Click
Contact tab beside Find an answer tab
2. On the next page, hover over your mouse pointer over "Selling" and click on "Buyer wants
to return an item"
3 . Click on "Call Us" on the right side. The phone number & PIN appears
soket123 19:22:52 "my english is very bad.
soket123 19:23:13 "may be Email ?
soket123 19:25:19 "I can be contacted by email?
Josh Murray 19:29:32 "I have checked this with a colleague what I can do is I'll be escalating this to our relevant department about your request, you may also try to contact us from 8am to 5pm UK time.
Josh Murray 19:30:03 "I mean through chat so that we can connect you or transfer you to that department.
soket123 19:30:48 "ok thanks
System19:31:01 "The chat session is being wrapped up.
System19:31:01 "The chat session has ended.
System19:31:01 "This chat was on 02/13/2014. All times in the above transcript are in the following time zone: (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London
Не пойму он пишет что до 17 февраля не работает защита покупателей если открывать после расчетного срока или как ?
вот выдержка из правил или я что то не понимаю. Завтра хочу попытаться связаться с департаментом по разрешению вопросов."
Josh Murray 19:10:21 "Welcome to Live Help, my name is Josh. How may I be of assistance?
soket123 19:11:00 "hello
soket123 19:11:15 "Timelines
Timelines for buyers
Opening a case when an item isn’t received:
A buyer can open a case after an item’s estimated delivery date. If no estimated delivery date is provided, a buyer can open a case 7 days after paying for an item if the item was posted domestically, or 30 days after paying for an item if the item was posted internationally.
soket123 19:11:34 "it true ?
Josh Murray 19:12:30 "I realise the concern this has raised. I'll be happy to find the best solution for you. That is correct.
soket123 19:13:08 "Case ID:5050879312
soket123 19:13:24 "Customer Support has reviewed and closed the case. We're unable to refund you for your item.
Josh Murray 19:13:39 "This will take effect on 17 feb 2014.
soket123 19:13:52 "why ?
Josh Murray 19:14:03 "Even though the policy will be updated on February 17th, the system will not automatically apply the new claim filing window until March 3rd. This is to ensure that buyers are given the appropriate claim window. Please see the Transition Period section for more details
soket123 19:14:59 "Timelines
Timelines for buyers
Opening a case when an item isn’t received:
A buyer can open a case after an item’s estimated delivery date. If no estimated delivery date is provided, a buyer can open a case 7 days after paying for an item if the item was posted domestically, or 30 days after paying for an item if the item was posted internationally.
From 17 February 2014, a buyer must open a case no later than 30 days after the actual (or latest estimated) delivery date.*
Josh Murray 19:16:03 "That's a good question, decided that by implementing this new policy, we’ll be able to provide all buyers, both domestic and international, the same amount of time after receiving or expecting to receive their item to open an Buyer Protection case.
soket123 19:17:25 "That is, the money will not be returned to me?
Josh Murray 19:20:38 "Upon checking, the new policy does not have someting to do with the case you have opened. I can see that our Resolutions team has closed the case, so I will not be able to access it. I can confirm that your account needs the direct attention of our specialist team who works on such issues and are called the Resolutions team.
Josh Murray 19:21:17 "Good news is that you can directly speak to them and I'm happy that it should help to quickly help you with a resolution.
Josh Murray 19:21:28 "You can contact them through these numbers:
Josh Murray 19:21:40 "Contact number 1: 0800 358 6551
Contact number 2: 0800 358 3229
Josh Murray 19:21:56 "To have their PIN number that you'll require to key in during calling that department:
1. Click on 'Customer support' at the top right hand corner of your My > Click
Contact tab beside Find an answer tab
2. On the next page, hover over your mouse pointer over "Selling" and click on "Buyer wants
to return an item"
3 . Click on "Call Us" on the right side. The phone number & PIN appears
soket123 19:22:52 "my english is very bad.
soket123 19:23:13 "may be Email ?
soket123 19:25:19 "I can be contacted by email?
Josh Murray 19:29:32 "I have checked this with a colleague what I can do is I'll be escalating this to our relevant department about your request, you may also try to contact us from 8am to 5pm UK time.
Josh Murray 19:30:03 "I mean through chat so that we can connect you or transfer you to that department.
soket123 19:30:48 "ok thanks
System19:31:01 "The chat session is being wrapped up.
System19:31:01 "The chat session has ended.
System19:31:01 "This chat was on 02/13/2014. All times in the above transcript are in the following time zone: (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London
