Я написал продовцу он отправит мне мой товар. Только я не понял нужно ли ему отослать полученный?
Hello
Thank you very much for your purchase this email confirms that your order has been dispatched via Royal Mail from our warehouse.
Royal Mail aim to deliver your item within 2-5 business days but not guaranteed.
If after 14 days you have not received your item then please contact us. We cannot replace missing orders until this 14 day period has passed as often they have simply been delayed due to customs and are awaiting clearing.
For Royal Mail International Signed For or Airsure customers, we will replace or refund your item if you do not receive it within 30 business days, as per Royal Mails insurance policy.
We aim to provide a positive and 5 star service and have implemented the following company policies for your safety & convenience.
1) Faulty Items - If your item arrives broken/damaged or doesn't function as it should then please contact our Customer Service Team (details below) so that we may arrange a replacement to be sent out to you free of charge.
2) Wrong Items - sometimes mistakes occur and if the item received is not as described or just simply completely the wrong item then please contact our Customer Service Team so that we may arrange a replacement to be sent out to you free of charge.
3) Unsatisfactory Items - If you are for whatever reason unhappy with the item then you can return it to us, but please note that the buyer pays for return postage at any instance, items must also be returned within 7 days of receipt and in their original condition.
Please contact our Customer Service Team via email, live chat or telephone for further assistance.
If you are satisfied with the transaction then would you kindly leave a positive feedback rating along with 5 star Detailed Seller Ratings. If you are not happy with the item or the service in anyway then please contact us before you leave feedback so that we may try to resolve any issues or concerns you have experienced.
Kind Regards