KateGordina
Новичок
Моя ситуация. Понадобился чехол на , нашла top-rated seller, заказала, оплатила, от продавца пришло письмо, что все нормально, они мне посылают мой чехол. Через 5 дней (сегодня) пришло письмо от
ukrswebhelp@ebay.com следующего содержания:
We're writing to let you know that we removed the listing for the following item that you bid on or won:
270967892648 - Twelve South BookBook Vintage Leather Case Wallet for Apple 4 4S
Most items listed on are legitimate, and there are many things we do to protect our members from buying items that aren't. One thing we do is remove items reported to us as allegedly infringing through the Verified Rights Owner (VeRO) program, which you can read about at the following page:
What to do next:
If you won the item and haven't paid for it yet, don't pay for it.
If the seller offers you the item outside of , we strongly encourage you *not* to accept the offer. These types of transactions are extremely risky and are not covered by buyer protection programs.
If you've already paid for the item through and want to get your money back:
-- You can open a case in our Resolution Centre. You have to wait 7 days from the day you made your payment before you can open a case.
-- To access the Resolution Centre, go to:
-- Under "I bought an item," select "I haven't received it yet."
-- We'll walk you through the process for getting a refund. Because we removed the listing, you won't be able to look up the seller's contact information.
If you paid but didn't go through , here are some things you can do:
-- If you paid using Western Union (800-325-6000) or MoneyGram (800-926-9400), contact the company directly.
-- If you paid by check, contact your bank to stop payment.
-- If you paid by credit card, contact your credit card company to dispute the payment.
We want to make sure you get your money back safely and quickly.
Regards,
Trust & Safety
И я не понимаю, что мне теперь делать. открывать спор? и что вообще означает это письмо?
We're writing to let you know that we removed the listing for the following item that you bid on or won:
270967892648 - Twelve South BookBook Vintage Leather Case Wallet for Apple 4 4S
Most items listed on are legitimate, and there are many things we do to protect our members from buying items that aren't. One thing we do is remove items reported to us as allegedly infringing through the Verified Rights Owner (VeRO) program, which you can read about at the following page:
What to do next:
If you won the item and haven't paid for it yet, don't pay for it.
If the seller offers you the item outside of , we strongly encourage you *not* to accept the offer. These types of transactions are extremely risky and are not covered by buyer protection programs.
If you've already paid for the item through and want to get your money back:
-- You can open a case in our Resolution Centre. You have to wait 7 days from the day you made your payment before you can open a case.
-- To access the Resolution Centre, go to:
-- Under "I bought an item," select "I haven't received it yet."
-- We'll walk you through the process for getting a refund. Because we removed the listing, you won't be able to look up the seller's contact information.
If you paid but didn't go through , here are some things you can do:
-- If you paid using Western Union (800-325-6000) or MoneyGram (800-926-9400), contact the company directly.
-- If you paid by check, contact your bank to stop payment.
-- If you paid by credit card, contact your credit card company to dispute the payment.
We want to make sure you get your money back safely and quickly.
Regards,
Trust & Safety
И я не понимаю, что мне теперь делать. открывать спор? и что вообще означает это письмо?
