K
KIR2142
Новичок
Оплатил на камеру, продавец из США. В условиях продажи стояло "отправляю товар на следующий день после получения оплаты". 21 марта оплатил, 22 марта дали трек CQ688925415US, однако товар по этому треку не трекался. Потом у меня появилась надпись в списках покупки:
This listing was removed by If you already paid for the item, we recommend that you wait 10 days from the expected delivery date to see if the item arrives. If you did not pay,you are no longer obligated to pay for this item. If you have a problem with the purchase, you can by filing a claim through our resolution center.
Рядом с товаром вместо "оставить фидбек" кнопка . Меня это насторожило, тем более что по треку нет никакой информации, 28 марта я открыл кейс. Вот История переписки по кейсу:
Additional information:
"The track, which gave the seller has no information. I think it's fake. there is no way to contact the seller."
Seller's note:
"The item is being held at the USPS tracking facility until the case is closed in The item has been shipped and the buyer was notified once the shipment was sent. The Buyer can track the item in PayPal for further information since has removed the listing."
Your message to the seller:
"I do not believe in your words, that the track is real. It has seven(!) days since you gave me a track. That's a lot of time. But in this track there is no information. No where. This situation is not real. If you still hold the item, you can keep it and return the money."
Seller's note:
"The tracking information is real. The item has been shipped out via USPS. USPS can take anywhere from 10-20 business days to update tracking information on there server. To verify this information please feel free to contact USPS. Since you have opened the case we have placed a hold on the package until the case is closed. When you close the case the hold on the package will be released. If you have any other questions or concerns you can contact our service department. ebaygragforce@gmail.com Greg is our top customers service specialist and can answer any questions for you."
Your message to the seller:
"I'm not going to contact the USPS or the "Greg", or with anyone else, except for the seller. If the goods are really shipped, it can be seen in the track on the same day. Not 10-20 days. On the same day! Information from your lot: "Will usually ship within 1 business day of receiving cleared payment" I paid. You gave the track, but really did not sent the item after 7 days. I do not want to wait, you can leave the item themselves and give me back my money."
Seller's note:
"Since the funds are being held right now due to the case being open in it is impossible for us to give you a refund."
Your message to the seller:
"4 days for a refund. Then the case will be escalated. I repeat, I will not close the case."
Seller's note:
"You got it Boss. Since we have already shipped the item and it is on hold I guess you will receive the refund once you return the item to us. Thank you for your time today. Have a great day! Best Regards, "
Your message to the seller:
"Hurry up if you do not want to get a negative feedback."
Seller's note:
"The hold will be released once the case in is closed. It is up to you if you want the package quickly or not. You can threaten with negative feedback all day. Just makes a stronger case for us and for your account to be suspended by safe harbor."
Your message to the seller:
"There are no threats. That you threaten me, do not return the money, until I close my case. I repeat, do not close my case, until you return the money. You were required to send the goods on the day after the payment. You gave me the track, but not delivered the goods to the postal service, there is no information about receipt of goods in the postal service for seven days (March 22-28). You're lying, that is the problem USPS. USPS is working without problems. I do not want to deal with you. I need the money back. After returning the money, I close my case."
Seller's note:
"We always ship every item within 24 hours. USPS tracking info takes time to update on the system. The best way to verify this information is to google it or check the date on the package of when it was signed by and dated. We are trying to tell you we cannot send you a refund since we have shipped the item out to you. We will hold the item until the case is closed and it is currently located in San Francisco in outgoing customs. You can always open another Case in the future if you are unhappy. Every day this case stays open the item will be held in customs. You can read our policy agreement on our site to also verify this information. Please be sure to do your due diligence to understand the current situation. It is your choice. You can delay the shipment or you can get it quicker the choice is yours."
Your message to the seller:
"I've already made a choice. Do not hold the item. Take it to himself. I am not satisfied with your work. From the moment of payment, the goods should have been in my country. However, the item is still with you. I'm not going to wait any more. I'll wait until you return the money back. I'll close the case only after you return the money."
Seller's note:
"It is impossible to have the item in your country once the payment goes through. It takes 5-6 days just to clear customs in the US. Then the item must clear customs in Russia. Which can take 10-30 business days. I'm not sure why this information is not computing through to you. We cannot refund your money unless we have the product in our hands. PERIOD. The item has been shipped. The tracking information will be posted in the next couple of days showing the status of the shipment. If you would like us to release the hold you will have to close the case. You will not receive a refund until you have returned the camera back to us in the U.S. Do you understand this? If not we can stop communicating and will tell you the same information I'm telling you. You can always re-open a case in if you would like to in the future. I suggest you think about the situation again before you respond with a negative comment or unprofessional attitude. This only makes the situation worse."
Меня это уже изрядно напрягает, подскажие что делать.
This listing was removed by If you already paid for the item, we recommend that you wait 10 days from the expected delivery date to see if the item arrives. If you did not pay,you are no longer obligated to pay for this item. If you have a problem with the purchase, you can by filing a claim through our resolution center.
Рядом с товаром вместо "оставить фидбек" кнопка . Меня это насторожило, тем более что по треку нет никакой информации, 28 марта я открыл кейс. Вот История переписки по кейсу:
Additional information:
"The track, which gave the seller has no information. I think it's fake. there is no way to contact the seller."
Seller's note:
"The item is being held at the USPS tracking facility until the case is closed in The item has been shipped and the buyer was notified once the shipment was sent. The Buyer can track the item in PayPal for further information since has removed the listing."
Your message to the seller:
"I do not believe in your words, that the track is real. It has seven(!) days since you gave me a track. That's a lot of time. But in this track there is no information. No where. This situation is not real. If you still hold the item, you can keep it and return the money."
Seller's note:
"The tracking information is real. The item has been shipped out via USPS. USPS can take anywhere from 10-20 business days to update tracking information on there server. To verify this information please feel free to contact USPS. Since you have opened the case we have placed a hold on the package until the case is closed. When you close the case the hold on the package will be released. If you have any other questions or concerns you can contact our service department. ebaygragforce@gmail.com Greg is our top customers service specialist and can answer any questions for you."
Your message to the seller:
"I'm not going to contact the USPS or the "Greg", or with anyone else, except for the seller. If the goods are really shipped, it can be seen in the track on the same day. Not 10-20 days. On the same day! Information from your lot: "Will usually ship within 1 business day of receiving cleared payment" I paid. You gave the track, but really did not sent the item after 7 days. I do not want to wait, you can leave the item themselves and give me back my money."
Seller's note:
"Since the funds are being held right now due to the case being open in it is impossible for us to give you a refund."
Your message to the seller:
"4 days for a refund. Then the case will be escalated. I repeat, I will not close the case."
Seller's note:
"You got it Boss. Since we have already shipped the item and it is on hold I guess you will receive the refund once you return the item to us. Thank you for your time today. Have a great day! Best Regards, "
Your message to the seller:
"Hurry up if you do not want to get a negative feedback."
Seller's note:
"The hold will be released once the case in is closed. It is up to you if you want the package quickly or not. You can threaten with negative feedback all day. Just makes a stronger case for us and for your account to be suspended by safe harbor."
Your message to the seller:
"There are no threats. That you threaten me, do not return the money, until I close my case. I repeat, do not close my case, until you return the money. You were required to send the goods on the day after the payment. You gave me the track, but not delivered the goods to the postal service, there is no information about receipt of goods in the postal service for seven days (March 22-28). You're lying, that is the problem USPS. USPS is working without problems. I do not want to deal with you. I need the money back. After returning the money, I close my case."
Seller's note:
"We always ship every item within 24 hours. USPS tracking info takes time to update on the system. The best way to verify this information is to google it or check the date on the package of when it was signed by and dated. We are trying to tell you we cannot send you a refund since we have shipped the item out to you. We will hold the item until the case is closed and it is currently located in San Francisco in outgoing customs. You can always open another Case in the future if you are unhappy. Every day this case stays open the item will be held in customs. You can read our policy agreement on our site to also verify this information. Please be sure to do your due diligence to understand the current situation. It is your choice. You can delay the shipment or you can get it quicker the choice is yours."
Your message to the seller:
"I've already made a choice. Do not hold the item. Take it to himself. I am not satisfied with your work. From the moment of payment, the goods should have been in my country. However, the item is still with you. I'm not going to wait any more. I'll wait until you return the money back. I'll close the case only after you return the money."
Seller's note:
"It is impossible to have the item in your country once the payment goes through. It takes 5-6 days just to clear customs in the US. Then the item must clear customs in Russia. Which can take 10-30 business days. I'm not sure why this information is not computing through to you. We cannot refund your money unless we have the product in our hands. PERIOD. The item has been shipped. The tracking information will be posted in the next couple of days showing the status of the shipment. If you would like us to release the hold you will have to close the case. You will not receive a refund until you have returned the camera back to us in the U.S. Do you understand this? If not we can stop communicating and will tell you the same information I'm telling you. You can always re-open a case in if you would like to in the future. I suggest you think about the situation again before you respond with a negative comment or unprofessional attitude. This only makes the situation worse."
Меня это уже изрядно напрягает, подскажие что делать.
