Dear customers,
On behalf of our company, I would like to make a sincerely apology for all the inconvenient caused.
Our company would undertake all your loss caused by us. Because we insist that any problems can be solved by communication. As all well know, long-distance transportation is not easy, anything can happen during the transportation. In order to make sure the products are pretty package to arrived, our company are still pursing progress.
No matter how time changes, our sincere commitment to serve you will not change and your criticism will be humbly accepted. We will make great efforts to improve our service. Thank you again.
Finally thanks for ebay-forum.ru! It provides us such a good platform to communicate with customers.
Wish all of you happy every day!
Great Sku.com
Добавлено спустя 1 мин. 3 сек.Hey dear, dont worry about it.
This is not my favorite shop and I don't want to communicate with their support anymore. Thanks.
P/S: Please, close your shop and do not cheat ordinary people!
Because of the long-distance transportation, the protective may have more or less damage.According to our policy, once we have received such pictures like you uploaded, we will resend for free. CancheZ, I'm sorry for the late reply, after the last mate leave , we have not arrange somebody else in charge this forum. That’s the reason why we are so late. If you are willing to provide your email, order number, tracking number, we will resend you soon for totally free. Thanks!
Добавлено спустя 41 мин. 15 сек.а что такое - Претензия 54 USD?
Dear dead77
After we double checked in our system and read the e-mail between your and our customer representative. We Know that
At firsts, as an online website shop. We have our own policies. Sometimes, people always require refund because of those reasons.
(1) Sometimes customers are not familiar with the products, may misunderstanding that the products has quality problems. Then send it back. But after we send back to factory to double check, the products are functional good.
(2) The gap between online product images and real products have some subtle different, such as size, color, etc..
So the company developed the following policies:
Once our Quality inspection department and factory detection to the products is normal operation, we will not offer refund for the products without quality problems.
After verification, the facts are as follows:
1.20111021022746967841 1. Order number, the total amount is USD163.44
2.Order Date 2011-10-21 14:27
3.Delivery Date 2011-10-27 17:43 tracking number RA243647755CN
4 Delivered: 2011-12-10
5 Because of the USB problem, 2011-12-21 parcels returned to us, the tracking number is RA197553047RU
6.2012-1-13 parcel be returned to Russia because of unclaimed.
7.2012-3-12 parcel is re-sent to China again. Tracking number RA197681077RU
8.2012-3-21 refunded $28 for shipping fee to returned to China for the first time.
9.2012-4-11 received and tested the products. The product is good. After consulting the customer resend or refund, choose cancel the order. According to our policy, we will not offer the second time shipping fee.
10.On April 16, 10.2012 the 11:50 GREATSKU refund USD139.35
11. April 20, 11.2012 15:02 GREATSKU refund USD17.7
GREATSKU total refund totally $ 181.14, and the order General $ USD163.44
Controversial point: customers asked us to back the second time returned to the Chinese free.
Solution: we cannot refund twice shipping fee. But we can offer $ 30 voucher.
Hope you can understand.
Добавлено спустя 13 мин. 27 сек.уточните кому и на какой адрес напоминали, плиз, а то меня пока динамят и не отвечают на мои вопросы
Укажите здесь: какие конкретно sku, на какую сумму (точно) не дошло.
Hey wertalert,
After checking in our system. We can see that your order is 20111220094154700164, a total of 23 prodcuts, order amount USD 1030.68.
Some products are in tight supply. In order not to late for delivery, we send the most products through EMS, the other was send by Air Mail. In fact, we pay twice shipping fee for the shipping company. And this extra shipping fee was paid by us. we do not earn any interest in transpotation.
Meanwhile, for some reason, the domain name change from FadBus.com Greatsku.com, but this does not affect the user's normal use. All function are are the same, you account in FadBus.COM, in GreatSKU.com on can be used normally.
So sorry to caused your convenient. If you have any problems, please fell free to contact
withservice@greatsku.com. We will face back within 24 hours additional the holiday. in addition to the holidays, we are in time to reply to your question.
Thanks!
