Y
Yan*k
Новичок
Добрый день! Подскажите кто менял пароль на подобным способом или кому приходило подобное сообщение от
Прислали мне сообщение содержания:
"Your account has been temporarily locked because it appears that someone used your account without your permission."
+ пошаговые рекомендации по восстановлению:
"To unlock your account, please change your sign-in password by following these steps:
1. Click the "Sign in" link at the top of the home page.
2. Click the "I forgot my password" link.
3. Enter your user ID on the following page and click "Continue"
4. Change your password using the instructions provided."
Но все немного не так. После ввода ID мне предлагают нажать кнопку "Call me" (типа продиктуют 4-х значный код), но мне никто не звонит. Я отправил им сообщение с запросом о восстановлении. Прислали мне сообщение следующего содержания от которого я чуть со стула не упал:
"Dear Andrey
Thank you for your email. In order for us to take your account off of suspension we'll need a little bit more information that we need to receive by fax only. Unfortunately we can not discuss all of the factors we take into consideration when requiring more information. Some of them may have to do with the items being listed or the information provided when registering the account.
The contact information on the documents you send us needs to match the information on your account. If it doesn't, you'll need to let us know in writing why there are differences. If your address on is your work address, you'll need to send us proof in writing so we can confirm that.
Be sure to include the user ID and email address of the account that is being appealed on the submitted documents. If the fax doesn't contain this information, we won't be able to process it.
Please submit the following documents:
One identity proof document
* Driver License (copy of both front and back)
* Passport
* Military ID
* National/Federal ID card
One address proof document
* Bank statements, including loan/mortgage statements
* Credit card statements
* Utility bills (phone, power, water, etc.)
* Insurance bills and statements
Your information will be treated with care. Please remember we are only asking for this information in order to keep our site safe for all buyers and sellers.
* If you are sending a bank statement please black out the bank account number.
* If you are sending a credit card statement please black out all but the first and last four digits of the card.
Where to Fax:
Attn: PA Appeals
US number: 1-877-349-1798
International number: 001-877-349-1798
In order to avoid delays:
* Be sure to include the user ID and email address of the suspended account on all documents.
* Do not Photoshop your user ID onto any documents.
* Be sure your submitted documents are current, valid, and legible.
Once you've faxed your information we should be able to get back to you within a maximum of 7-10 days, we appreciate your patience while we get this done.
I understand your concern regarding this matter and apologize for the inconvenience it has caused you.
Sincerely,
Elena M.
Customer Support"
И что делать? Пакет документов собирать?
Прислали мне сообщение содержания:
"Your account has been temporarily locked because it appears that someone used your account without your permission."
+ пошаговые рекомендации по восстановлению:
"To unlock your account, please change your sign-in password by following these steps:
1. Click the "Sign in" link at the top of the home page.
2. Click the "I forgot my password" link.
3. Enter your user ID on the following page and click "Continue"
4. Change your password using the instructions provided."
Но все немного не так. После ввода ID мне предлагают нажать кнопку "Call me" (типа продиктуют 4-х значный код), но мне никто не звонит. Я отправил им сообщение с запросом о восстановлении. Прислали мне сообщение следующего содержания от которого я чуть со стула не упал:
"Dear Andrey
Thank you for your email. In order for us to take your account off of suspension we'll need a little bit more information that we need to receive by fax only. Unfortunately we can not discuss all of the factors we take into consideration when requiring more information. Some of them may have to do with the items being listed or the information provided when registering the account.
The contact information on the documents you send us needs to match the information on your account. If it doesn't, you'll need to let us know in writing why there are differences. If your address on is your work address, you'll need to send us proof in writing so we can confirm that.
Be sure to include the user ID and email address of the account that is being appealed on the submitted documents. If the fax doesn't contain this information, we won't be able to process it.
Please submit the following documents:
One identity proof document
* Driver License (copy of both front and back)
* Passport
* Military ID
* National/Federal ID card
One address proof document
* Bank statements, including loan/mortgage statements
* Credit card statements
* Utility bills (phone, power, water, etc.)
* Insurance bills and statements
Your information will be treated with care. Please remember we are only asking for this information in order to keep our site safe for all buyers and sellers.
* If you are sending a bank statement please black out the bank account number.
* If you are sending a credit card statement please black out all but the first and last four digits of the card.
Where to Fax:
Attn: PA Appeals
US number: 1-877-349-1798
International number: 001-877-349-1798
In order to avoid delays:
* Be sure to include the user ID and email address of the suspended account on all documents.
* Do not Photoshop your user ID onto any documents.
* Be sure your submitted documents are current, valid, and legible.
Once you've faxed your information we should be able to get back to you within a maximum of 7-10 days, we appreciate your patience while we get this done.
I understand your concern regarding this matter and apologize for the inconvenience it has caused you.
Sincerely,
Elena M.
Customer Support"
И что делать? Пакет документов собирать?
