M
mir8
Новичок
Дело такое: заказал телефон, продавец отправил, трек дал, трек отслеживался :
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Содержание спора:
Due to the shipping delay and as is described on our website, full refunds for non-on-time-delivery orders are not available for the following circumstances: Other exceptional circumstances outside the control of (Please refer to: ) . For this reason, we have extended the Seller's Guaranteed Delivery Time by 15 calendar days. This applies to all escalated disputes for orders that were shipped during 2015/10/1 to 2015/10/31. We apologize for any inconvenience this logistics delay may have caused and appreciate your patience.
Dear vlad nikita,
Thank you for contacting I am sorry to hear that you are not satisfied with your order 70054735214710.
According to the shipping information, the package has been shipped out by the seller and it is in transit currently. Thanks for your patience for waiting for the international package. Since your package is still in protection time and your order will be protected by , you'll be refunded if you don't receive the package when purchase protection ends.
Solutions:
Option 1: Please continue to wait for 10 days
Response time: 10 days
According to the shipping information, the package has been shipped out by the seller and it is in transit. Please wait in patience and confirm with us whether you have received the goods when purchase protection ends.
If you have received the goods in good condition, please cancel this claim and confirm order received. If we don't receive any feedback about the product problems after the goods are delivered, we will release the payment to your seller based on the delivery information.
Your understanding and cooperation will be appreciated.
Best regards,
Case Management Team
--------------------------------------------
Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.
Please log in to <> to respond the case before the due date.
Подскажите пожалуйста, что делать - я так понял, что мне нужно ответить - дня через два снова написать, что посылки нет, или как поступить? Они продлят снова или вернут деньги?
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- 2015.11.06 03:19 (GMT-7): Received into final destination country
- 2015.11.05 20:15 (GMT-7): Departed from sorting hub
- 2015.10.30 06:00 (GMT-7): In transit (shipped by air)
- 2015.10.29 15:00 (GMT-7): Flight departed from Origin
- 2015.10.22 23:44 (GMT-7): Item received for processing
- 2015.10.22 21:07 (GMT-7): Departure from Warehouse
- 2015.10.22 21:07 (GMT-7): Arrival at Warehouse
- 2015.10.22 06:07 (GMT-7): Successful departure from warehouse
- 2015.10.22 06:07 (GMT-7): Warehouse processing complete
- 2015.10.21 23:30 (GMT-7): Pickup successfully
- 2015.10.21 08:30 (GMT-7): Successful package pick-up
- 2015.10.20 01:03 (GMT-7): Order information received by carrier
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потом перестал и не отслеживается до сих пор.
Вобщем ждал почти два месяца, за неделю до окончания срока защиты открыл спор - спор автоматом обострился, потому что, как оказалось, отправкой занимался сам (как я понял). И мне продлили срок ожидания всего на 4 дня! (то есть срок обычной защиты истекает через сутки, а срок спора через пять дней.)
потом перестал и не отслеживается до сих пор.
Вобщем ждал почти два месяца, за неделю до окончания срока защиты открыл спор - спор автоматом обострился, потому что, как оказалось, отправкой занимался сам (как я понял). И мне продлили срок ожидания всего на 4 дня! (то есть срок обычной защиты истекает через сутки, а срок спора через пять дней.)
Содержание спора:
Due to the shipping delay and as is described on our website, full refunds for non-on-time-delivery orders are not available for the following circumstances: Other exceptional circumstances outside the control of (Please refer to: ) . For this reason, we have extended the Seller's Guaranteed Delivery Time by 15 calendar days. This applies to all escalated disputes for orders that were shipped during 2015/10/1 to 2015/10/31. We apologize for any inconvenience this logistics delay may have caused and appreciate your patience.
Dear vlad nikita,
Thank you for contacting I am sorry to hear that you are not satisfied with your order 70054735214710.
According to the shipping information, the package has been shipped out by the seller and it is in transit currently. Thanks for your patience for waiting for the international package. Since your package is still in protection time and your order will be protected by , you'll be refunded if you don't receive the package when purchase protection ends.
Solutions:
Option 1: Please continue to wait for 10 days
Response time: 10 days
According to the shipping information, the package has been shipped out by the seller and it is in transit. Please wait in patience and confirm with us whether you have received the goods when purchase protection ends.
If you have received the goods in good condition, please cancel this claim and confirm order received. If we don't receive any feedback about the product problems after the goods are delivered, we will release the payment to your seller based on the delivery information.
Your understanding and cooperation will be appreciated.
Best regards,
Case Management Team
--------------------------------------------
Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.
Please log in to <> to respond the case before the due date.
Подскажите пожалуйста, что делать - я так понял, что мне нужно ответить - дня через два снова написать, что посылки нет, или как поступить? Они продлят снова или вернут деньги?
Вложения
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